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Voice User Interface (VUI) Design Tips

by Uttam Pegu on July 11, 2009

VUI ( Voice User Interface) is the call flow of IVR system. Usability of IVR is dependent on the VUI. So it is desirable that considerable amount of time be devoted in designing, testing and documenting VUI of IVR system before actually developing IVR system. Here are few simple VUI design guidelines of tips I [...]

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Benefit of IVRS Call Flow

by Uttam Pegu on May 30, 2009

Recently I met a client who was in a hurry to get an IVR Software developed for his business. But while discussing specification of his IVR Software, he was very keen on documenting and finalising the IVRS call flow as he thought it will waste precious time and will delay the IVRS development, but I [...]

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USABILITY GUIDELINES OF IVR SYSTEMS

by Uttam Pegu on August 24, 2008

Fact is, an IVRS is a technical interface to humans, just like a web site is. And just like many web sites, it was probably built and programmed by some engineers without a lot of direction from Marketing or Customer Service. There’s really no reason at all why the folks optimizing the web site should [...]

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