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ivrs software

Legacy IVR or VoiceXML based IVRS

by Uttam Pegu on June 13, 2009

Whats is legacy IVRS and what is VoiceXML based IVR System ? Legacy IVRS Legacy IVRS can be defined as the IVR Software installed on a personal computer and is developed using available native CTI Card APIs. The IVR software is developed for one CTI brand and model and the IVR Software may not work [...]

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IVRS for Making Money

by Uttam Pegu on April 22, 2009

As I wrote once about making money with IVR Software, I have finally decided to write what IVR applications can be used to generate monthly revenue. Till recently, IVR Application or IVR Software was thought to be used only for increase in efficiency, reduce cost, automatic complaint management etc. Not any more! There are now [...]

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IVR Software for Hospital

by Uttam Pegu on April 6, 2009

IVR Software has many applications in medical field. While IVRS has been used quite effectively and efficiently in Medical Research field already, IVRS can be used in a Hospital too. IVR Software works 24 hours a day and that is one of the major advantage of IVRS. Hospitals involve many routine and mundane procedures which [...]

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How To Choose CTI Board for Voice Portal

by Uttam Pegu on March 30, 2009

High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]

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REQUIREMENT OF USABILITY IN IVRS

by Uttam Pegu on August 24, 2008

So, you thought IVRS is some Computer Telephony Integration Hardware and a piece of Software, installed and running 24 hours a day on a Personal Computer to play recorded voice as soon as a caller calls the IVRS Number? You have completely under-estimated IVRS. But then don’t loose your heart, you belong to the majority! [...]

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