According to latest research by T3i group, global IVR shipment has decreased whopping 27% in first half of 2009 as compared to the first half of 2008. Top 10 IV vendor, which supplied 630,000 IVR ports in first half of 2008, could reach only 230,000 in the same period.

Genesis, Nortel and Convergys topped first three positions in terms of number of ports shipped while Avaya, Nortel and Genesis occupied first three positions in terms of revenue. Few facts about global IVR market scenario in “InfoTrack for Converged Applications First Half 2009 IVR Market Report” :

1.Almost 79% of all IVR ports shipped in 1H09 support VoiceXML (VXML) versus a proprietary standard. T3i Group expects that by 2013, 95% of IVR ports shipped will support VXML. VXML enables Web sites to offer the same text-based applications, such as order entry, with speech recognition.

2. More than half of all IVR ports support incoming call handling for contact centers. Inbound self-service transactions and outbound calling, such as appointment confirmations, collections reminders and repair notifications, are the next two most widely used applications.

3. DTMF “analog voice” port shipments are declining, while shipments of speech ports, which recognize speech or convert text to speech, will hold an almost 2:1 advantage by 2013.

“The conventional wisdom is that, during economic downturns, contact centers turn to IVR to reduce costs and maintain customer service levels while decreasing usage and growth of live agents,” noted Ken Dolsky, Program Director for T3i Group’s “InfoTrack for Converged Applications” program. “The results of our global studies show this trend has not been as strong as expected. When the economy imploded so did customer purchases of both types of solutions.”

For more information about the “InfoTrack for Converged Applications First Half 2009 IVR Market Report,” including a table of contents, go to http://www.telecomweb.com/marketresearch/convergedapps/ or contact Bonnie Fairbrother (bfairbrother@t3igroup.com, 973/602-0181) or Craig Born (cborn@t3igroup.com, 973-602-0133).

About T3i Group LLC

T3i Group LLC provides market research, data, analysis, and consulting and advisory services to the telecommunications industry. It has clients in 46 countries and conducts its business through four operating units: InfoTrack publishes reports that analyze shipment, revenue, market share and other pertinent data of importance to telecommunications equipment manufacturers; TelecomTactics maintains a database of the features and functionality of major telephony systems; Tarifica maintains a database of pricing-related information covering 400 telecommunications carriers operating in 130 countries; and TelecomWeb (www.t3igroup.com) serves as T3i Group’s primary delivery mechanism for distributing its reports, analyses and data to subscribers.

T3i Group LLC is headquartered in Parsippany, N.J., with additional offices in New York City; London, England; and Cherry Hill, N.J.

Press Contact: Debra Baker, 301/905-7703

Source : Press Release here.

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.

According to the report, “the IVR market is now attracting a lot of attention and investment dollars. Sales of IVRs are growing rapidly based on the strength of new applications, rapid deployments and product innovation from a range of highly competitive hosted/managed service providers.”

“Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna Fluss, President of DMG Consulting. “Many of the hosted/managed service IVR providers have come to market with inbound and outbound offerings that are highly responsive to the economic and technical challenges of their customers and this is speeding up the pace of adoption.”

Here is the complete news :

WEST ORANGE, NJ–(MARKET WIRE)–Jun 9, 2009 — DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services, has published its inaugural Hosted/Managed Service IVR Market Report. This is the most comprehensive, in-depth and timely guide to this high-value and fast-growing sector. Source and Complete Story.

About DMG Consulting LLC

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and analytics. We are a strategic advisor to contact centers and vendors, and the financial community. Our mission is to help our clients build world-class contact centers by leveraging technology, process and people. We help managers optimize the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. And, we assist vendors in developing products and services that deliver differentiated innovation and benefits that suit the current and future needs of end users.

DMG Consulting is the leading provider of contact center and analytics industry research. Our reports cover many sectors, including: Hosted Contact Center Infrastructure, Interactive Voice Response Systems, Contact Center Analytics, Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying, Workforce Management, and Contact Center Outsourcing.

This is indeed a good news for both CTI vendor as well as IVRS Companies, IVR Consultants.

IVRS Companies those work for medical industries are in good number. Rob McGrady, of Unit E-Clinical Consulting has compiled list of IVRS Companies for clinical trials. Thank Mr. Rob, for the update.

Here is the list of IVR Companies in clinical trial and health care :-

1. Almac
2. Aptuit
3. Averion
4. Bilcare
5. Clarix
6. Clinitec
7. Compleware
8. Covance
9. Criterium
10. DataTRAK
11. Easyivr
12. etrials Worldwide, Inc.
13. ICON
14. ICTI
15. IVR Clinical Concepts
16. Medpace
17. Parexel
18. Perceptive (they bought a large provider name ClinPhone recently)
19. Pharmanet
20. Phoenix Data Systems ( Update: Phoenix Data Systems merged with BioImaging and is now known as BioClinica : by Dave)
21. PPD
22. Premier Research
23. Registrat
24. Sympro
25. Swift Call
26. Synteract
27. Trident
28. UBC
29. Westat
30. Kendle : Provided by alexcline
31. Vocantas : Provided by Nicole from pronexus.com.

I hope this list of IVRS Companies will help people looking for IVR Applications related to medical industries.