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	<title>IVRS WORLD &#187; ivrs for call center</title>
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		<title>Smart usage of predictive dialer in call center</title>
		<link>http://www.ivrsworld.com/call-center/smart-usage-of-predictive-dialer-in-call-center/</link>
		<comments>http://www.ivrsworld.com/call-center/smart-usage-of-predictive-dialer-in-call-center/#comments</comments>
		<pubDate>Sat, 21 Nov 2009 20:03:50 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[call center]]></category>
		<category><![CDATA[predictive dialer]]></category>
		<category><![CDATA[auto dialer]]></category>
		<category><![CDATA[call center application]]></category>
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		<category><![CDATA[ivr in call center]]></category>
		<category><![CDATA[ivrs for call center]]></category>
		<category><![CDATA[smart predictive dialer]]></category>

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		<description><![CDATA[The biggest reason why people hate IVR is for the following scenario :- User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying &#8216;All our customer care officers are busy, Your call is important to us, we will transfer [...]


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<li><a href='http://www.ivrsworld.com/outbound-ivrs/can-outbound-ivr-replace-predictive-dialer/' rel='bookmark' title='Permanent Link: Can outbound IVR replace predictive dialer ?'>Can outbound IVR replace predictive dialer ?</a></li>
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</ol>]]></description>
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