As expected, the first list of IVR companies left out many companies. Last few days, I have found few more companies and I thought I would list them here before I forget. One day I hope to build whole directory of IVRS Companies .

Here it goes :

30. Prosodie Interactive Inc.
31. Canny Infotech
32. Metafor Solutions Inc.
33. Silicon Valley Infomedia Pvt Ltd.
34. TCMS Corp .
35. IVRS Development
36. Syntellect Inc.
37. Kleward Consulting Pvt. Ltd..
38. Westat, Inc
39. Tranx Continental Technologies.
40. Camrivox Ltd.
41. VXL Technologies

Adding some more IVR companies today 2nd July 2009 :-

42. SQUADM Technologies Pvt. Ltd.
43. GAYTES Information Systems Private Ltd.
44. 5G TECHNOLOGY SOLUTIONS PVT LTD
45. The Plum Group, Inc.
46. DEEPIJA TELENETWORKS
47. Redwood Technologies Ltd
48. S.K. InfoTech Pvt. Ltd
49. VSR
50. 360CompuTel
51. CTI Pro
52. APEX Voice Communications, Inc.
53. Datatel Communications Inc (USA)/ Datatel Inc (Canada)

I am sure, I have not added many companies yet. But this list will continue! I request my esteemed readers to kindly add to this list of IVR companies. Thank you in advance.

800PBX Inc., USA has a very interesting IVR product. This is essentially an IVR Application that uses voice recognition for receiving customers calls and taking orders for pizza!

I found this quite interesting! Many a times, occasional Pizza eater like me, when I call up Domino’s Pizza, I get stumped by many jargn as well as various option and find no clue how to answer and prefer to hang up! But with Dial A Pizza (Restaurant) IVR Application will be of great help for people like us who will be able to listen the menu again and again ( which is not possible while talking to a live agent.) and try to understand and order the correct pizza.

800PBX offers toll free numbers too as the name suggests! They have offices in USA as well as in India. They have hosted IVR solutions.

Recent news article about 800PBX appeared on TMCNet.com from where I also got this information. Interesting quote as per the above article:

“A lot of automation is possible in the hospitality vertical,” said 800 PBX CEO Manohar Chapalamadugu. “It’s not just cost-driven, but quality enhancing as well.”
800 PBX Inc. provides virtual PBX and hosted IVR applications for both small and medium sized enterprises. 800 PBX specializes in IVR solutions like automated appointment scheduling, telephone orders, address captures and phone support systems.”’

For further reading or the full article, you can click here.

Disclaimer

Here are few disclaimer of the blog:-

I will write about my experiences, information acquired during my working with various CTI hardware, like Dialogic, Synway, TelcoBridge, AudioCodes etc. as well as various IVR Application Development Tools like VB Voice, ExtendIVR and others. I may also write about Call Center, Contact Center, Telecom Switches, Telecom Companies, EPABX, Telecom Technologies, Jargon etc.

1. Though I try to write all information here as accurate as possible, but I may make few stupid mistakes too. So I request readers of this blog kindly to verify facts whenever there is some confusion.

2. For any technical details of any products are normally copy paste with proper link back to source.

3. All news items are normally Googled/Yahooed from Internet.

4. I will keep updating any posts without any notice. So I have added an widget “Recently Updated Posts” at the right most column.

5. All comments are moderated. Kindly do not expect comments to appear right away after you have submitted. I live in India and keep traveling frequently, so I may take time to moderate sometime.

6. I have been writing all articles myself, but I may have been influenced by articles from net.  After all, knowledge has to be shared! Still if you disagree, one comment should be enough for me to remove the post all together.

7. For any dispute refer to #6.

8. Thank you for reading so far. I will keep updating this disclaimer too!

IVRS applications in Banks are known as Phone Banking. Every modern bank now a days uses IVRS as phone banking. Phone Banking on IVRS help bank provide the following services to its customers:-

1. It serves customer with routine checking of balance.
2. It can give status of issued check as well as make stop payment to checks as per check number.
3. It can place request for issuing new checkbook, demand draft.
4. Voice Recognition as well as DTMF pin authorization can be used for verifcation of caller apart from registered phone or mobile phone for phone banking operation for enhanced security.
5. Outbound IVR can alert customers of high value check clearance, withdrawal as well as authorization to prevent fraud.
6. Customer will be able to request Cash Delivery to home.
7. Customer can place request for address change.
8. Customer can request for transferring to his other same bank account like DEMAT account which now every bank has.
9. Customer can alerted of low balance with outbound IVRS.

Benefit of banks:
1. It will serve its customers better, also it will help bank build customer profile.
2. It will decrease customer footfalls in banks premises which is essential now a days with security concerns.
3. It will reduce cost of operation for banks.

Benefits to Customer
1. Customer can bank from home, office without needing to travel to bank.
2. Customer gets alerted for every banking transaction.
3. Customer can feel more secure about his/her banking transactions.
4. Customer can bank even when he does not have internet access.
[ad#large-ad]

Typical call flow of Phone banking IVR application

1. Customer Calls and greeted.
2. Ask customer account number and authorisation code.
3. Ask for voice verification.
4. Menu for Banking Operations.
5. Option to speak to customer care or bank executive.
6. Press Banking menu key.
7. Press required digits.
8. Confirm Action.
9. Repeat #4 through #8.

Hardware and Software:
For a large bank, it should use Digital CTI card. Customised software is better option for banks and it will need to integrate with existing Banking Software. Many banking software should support IVR operations.

IVRS Companies those work for medical industries are in good number. Rob McGrady, of Unit E-Clinical Consulting has compiled list of IVRS Companies for clinical trials. Thank Mr. Rob, for the update.

Here is the list of IVR Companies in clinical trial and health care :-

1. Almac
2. Aptuit
3. Averion
4. Bilcare
5. Clarix
6. Clinitec
7. Compleware
8. Covance
9. Criterium
10. DataTRAK
11. Easyivr
12. etrials Worldwide, Inc.
13. ICON
14. ICTI
15. IVR Clinical Concepts
16. Medpace
17. Parexel
18. Perceptive (they bought a large provider name ClinPhone recently)
19. Pharmanet
20. Phoenix Data Systems ( Update: Phoenix Data Systems merged with BioImaging and is now known as BioClinica : by Dave)
21. PPD
22. Premier Research
23. Registrat
24. Sympro
25. Swift Call
26. Synteract
27. Trident
28. UBC
29. Westat
30. Kendle : Provided by alexcline
31. Vocantas : Provided by Nicole from pronexus.com.

I hope this list of IVRS Companies will help people looking for IVR Applications related to medical industries.