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	<title>IVRS WORLD &#187; IVRS Blog</title>
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		<title>IVRS as Intelligent Voice Self-Service Solution</title>
		<link>http://www.ivrsworld.com/ivrs-news/ivrs-as-intelligent-voice-self-service-solution/</link>
		<comments>http://www.ivrsworld.com/ivrs-news/ivrs-as-intelligent-voice-self-service-solution/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 14:19:35 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[ivrs news]]></category>
		<category><![CDATA[agent intelligence]]></category>
		<category><![CDATA[cbr]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[egain]]></category>
		<category><![CDATA[expert system]]></category>
		<category><![CDATA[intelligent ivrs]]></category>
		<category><![CDATA[IVR Blog]]></category>
		<category><![CDATA[IVR Software]]></category>
		<category><![CDATA[IVRS Blog]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[self-service voice solution]]></category>
		<category><![CDATA[smart ivr]]></category>
		<category><![CDATA[smart ivrs]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=393</guid>
		<description><![CDATA[I came across an interesting IVRS ( Interactive Voice Response System ) application on net while browsing Google search results. eGain, the leading provider of multichannel customer service and knowledge management software, headquartered in California, USA, has recently added &#8220;Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite&#8221;!  
That must be a [...]


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<li><a href='http://www.ivrsworld.com/breaking-news/ivr-interactive-voice-response-market-to-grow-to-27-billion-by-2011/' rel='bookmark' title='Permanent Link: IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011'>IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011</a></li>
<li><a href='http://www.ivrsworld.com/ivr/building-an-ivrs-application/' rel='bookmark' title='Permanent Link: Building An IVRS Application'>Building An IVRS Application</a></li>
</ol>]]></description>
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		<title>IVRS versus Auto attendant or Answering Machine</title>
		<link>http://www.ivrsworld.com/general/ivrs-auto-attendant-answering-machine/</link>
		<comments>http://www.ivrsworld.com/general/ivrs-auto-attendant-answering-machine/#comments</comments>
		<pubDate>Mon, 16 Mar 2009 19:59:19 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Advanced IVRS]]></category>
		<category><![CDATA[General]]></category>
		<category><![CDATA[Voice Mail]]></category>
		<category><![CDATA[answering machine]]></category>
		<category><![CDATA[auto attendant]]></category>
		<category><![CDATA[configurations]]></category>
		<category><![CDATA[CTI cards]]></category>
		<category><![CDATA[customisation]]></category>
		<category><![CDATA[EPABX]]></category>
		<category><![CDATA[IVR Application]]></category>
		<category><![CDATA[IVR Blog]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[IVRS Blog]]></category>
		<category><![CDATA[telecom hardware]]></category>
		<category><![CDATA[vms]]></category>
		<category><![CDATA[voice mail system]]></category>
		<category><![CDATA[voice portal]]></category>
		<category><![CDATA[webage]]></category>
		<category><![CDATA[website]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=210</guid>
		<description><![CDATA[Many people seem to confuse with IVRS and Auto-attendant and Answering Machine!
Though  Auto attendant and Answering Machine may be compared, but comparing IVRS with either of them is comparing armored vehicle with F-117! ( Hope I have given the right analogy.:) ), they have similarities but they have major difference in usage, scale and features.
What [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/voice-mail/voice-mail-system-and-answering-machine/' rel='bookmark' title='Permanent Link: Voice Mail System and Answering Machine'>Voice Mail System and Answering Machine</a></li>
<li><a href='http://www.ivrsworld.com/abc-of-ivrs/what-is-ivr/' rel='bookmark' title='Permanent Link: What is IVR System ?'>What is IVR System ?</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-application/developing-an-outbound-ivr-application/' rel='bookmark' title='Permanent Link: Developing an Outbound IVR Application'>Developing an Outbound IVR Application</a></li>
</ol>]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>USABILITY GUIDELINES OF IVR SYSTEMS</title>
		<link>http://www.ivrsworld.com/advanced-ivrs/usability-guidelines-of-ivr-systems/</link>
		<comments>http://www.ivrsworld.com/advanced-ivrs/usability-guidelines-of-ivr-systems/#comments</comments>
		<pubDate>Sun, 24 Aug 2008 17:21:54 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Advanced IVRS]]></category>
		<category><![CDATA[Usability]]></category>
		<category><![CDATA[feature]]></category>
		<category><![CDATA[guideline]]></category>
		<category><![CDATA[IVR Blog]]></category>
		<category><![CDATA[ivr testing]]></category>
		<category><![CDATA[ivr usability]]></category>
		<category><![CDATA[IVRS Blog]]></category>
		<category><![CDATA[ivrs testing]]></category>
		<category><![CDATA[ivrs usability]]></category>
		<category><![CDATA[opmimize]]></category>
		<category><![CDATA[usability guidelines]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=44</guid>
		<description><![CDATA[Fact is, an IVRS is a technical interface to humans, just like a web site is. And just like many web sites, it was probably built and programmed by some engineers without a lot of direction from Marketing or Customer Service. There’s really no reason at all why the folks optimizing the web site should [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/usability/requirement-of-usability-in-ivrs/' rel='bookmark' title='Permanent Link: REQUIREMENT OF USABILITY IN IVRS'>REQUIREMENT OF USABILITY IN IVRS</a></li>
<li><a href='http://www.ivrsworld.com/vui/voice-user-interface-vui-design-tips/' rel='bookmark' title='Permanent Link: Voice User Interface (VUI) Design Tips'>Voice User Interface (VUI) Design Tips</a></li>
<li><a href='http://www.ivrsworld.com/ivr-news/ivr-usability-and-airtel-india-call-center/' rel='bookmark' title='Permanent Link: IVR usability and Airtel (India) Call center'>IVR usability and Airtel (India) Call center</a></li>
</ol>]]></description>
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