Posts tagged as:

IVRS Blog

IVRS as Intelligent Voice Self-Service Solution

by Uttam Pegu on June 24, 2009

I came across an interesting IVRS ( Interactive Voice Response System ) application on net while browsing Google search results. eGain, the leading provider of multichannel customer service and knowledge management software, headquartered in California, USA, has recently added “Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite”! That must be a smart [...]

{ 0 comments }

IVRS versus Auto attendant or Answering Machine

by Uttam Pegu on March 16, 2009

Many people seem to confuse with IVRS and Auto-attendant and Answering Machine! Though Auto attendant and Answering Machine may be compared, but comparing IVRS with either of them is comparing armored vehicle with F-117! ( Hope I have given the right analogy.:) ), they have similarities but they have major difference in usage, scale and [...]

{ 2 comments }

USABILITY GUIDELINES OF IVR SYSTEMS

by Uttam Pegu on August 24, 2008

Fact is, an IVRS is a technical interface to humans, just like a web site is. And just like many web sites, it was probably built and programmed by some engineers without a lot of direction from Marketing or Customer Service. There’s really no reason at all why the folks optimizing the web site should [...]

{ 0 comments }