Home > ivr

ivr

IVR Providers at Indian Telecom 2009 Exhibition in New Delhi

by Uttam Pegu on December 5, 2009

I had visited India Telecom 2009 exhibition held from 3rd December 2009 to 5th December 2009 at Pragati Maidan, New Delhi, India. Though it was mainly an exhibition about Indian Telecom Industry, but I found many companies from IVR industries present there. I thought I would update about them. These are the companies I found [...]

{ 6 comments }

Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

{ 1 comment }

IVVR based E-Com portal

by Uttam Pegu on November 18, 2009

E-com portal needs no introduction for anyone who uses internet. E-com has at least revolutionised the way we buy tickets to traveling, if not our groceries! Now, with advent of 3G services by telecom operators and affordability of 3G enabled phone with dual camera, we can hope to see IVVR portal for e-com portal! It [...]

{ 1 comment }

Automatic Speech Recognition in voice portal

by Uttam Pegu on November 9, 2009

What is speech recognition or automatic speech recognition ? Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is recognising the speaker of the voice, while automatic speech recognition recognise the words spoken. While speech [...]

{ 2 comments }

Implementing simple Voice Mail System using analog CTI board

by Uttam Pegu on November 2, 2009

Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID. In a traditional voice mail system as I explained in [...]

{ 1 comment }

IVR Customization Tips

by Uttam Pegu on October 27, 2009

What is IVR customisation ? Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring detection, caller ID detection, database connectivity etc. are always readily available. Also many people [...]

{ 0 comments }

IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ? A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything on IVR infrastructure [...]

{ 4 comments }

CTI Board usage pattern by IVRSWORLD.COM visitors

by Uttam Pegu on September 5, 2009

Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was : Which CTI card you use for your [...]

{ 0 comments }

Page 8 of 12« First...678910...Last »