Mobile Content Summit second edition was held today at Shangri-La Hotel in New Delhi, India. This summit was a day long event where IVRS World was a partner. This mobile content was organised by Virtue Insight and attended by more than 100 delegates from Mobile Content, Telecom industry. The first session was chaired by Mr. [...]
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Almost everyone is aware of IVR ( Interactive Voice response System) being used to listen information over phone as well as lodging complaints about utilities. Recently, NTS (IVR Service provider in India) has implemented an interesting hosted IVR solution for Find My Info International, where vital information about a person running into an medical emergency [...]
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Apex Voice Communication, one of the major IVR based Service Delivery Plateform providers in the world, has announced about OMNILITE™, a menu-based web portal for customizing applications designed and developed in the graphically-based OmniView® Service Creation Environment. It works as a compliment to OmniView Service Creation Environment, OMNILITE allows non-technical people to configure, customise as [...]
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Admission Process in any institute or university/college is always seasonal and almost routine process. Admission department in universities are seen very busy during admission season which may occur once or twice depending on the university or college. Websites of any university now days have a dedicated section for providing all required information about admissions to [...]
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Glorsoft Limited, a young up and coming Irish Software company today announced that its Voice Application Development middleware, Velocity v3.0, was selected for the Best Development Tool award at the Internet Telephony EXPO exhibition and conference at the Miami Beach Convention Centre in Florida last Friday. ITEXPO, produced by Technology Marketing Corporation (TMC), is the [...]
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Recently, I came across an interesting article about usage of IVR in Economic Times, India. This was about simple outbound IVR used for monitoring one of the largest welfare scheme in India, Mid-day meal scheme. In this scheme, students in primary schools in India are offered free meals! This welfare scheme has been successful in [...]
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I have many experiences with my clients or people whom I had interacted during their commissioning of IVR system, that they give least importance to the scripting as well as voice prompt. Most of the times, they discuss and emphasis on number of simultaneous calls, integration of the IVR with some CRM ( customer resource [...]
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What IVR technologies or IVR applications would be hit in the year 2011 ? Here is a list of few IVR applications or IVR technologies that might see high usage as well wide acceptance among people!- 1. IVVR ( Interactive Voice And Video Response) With introduction of 3G technology in worlds most populous countries, India [...]
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