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invox : interesting visual tool to develop IVR application

by Uttam Pegu on January 7, 2010

What is Invox ?
Invox is visual tool using which one can create a call flow of voice application ( IVR Application) and implement it without any coding in any language like VXML, VoicePHP or C++! It is an online web based tool which allows user to log in and design his voice [...]

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About VXML/Voice XML and VoicePHP

by Uttam Pegu on January 4, 2010

What is VXML ?
VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF digits, [...]

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Happy Holidays from world’s dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular.
In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :-
1. IVR as CRBT(Caller Ring Back Tone).
2. Choosing a [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling
Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great [...]

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IVR Providers at Indian Telecom 2009 Exhibition in New Delhi

by Uttam Pegu on December 5, 2009

I had visited India Telecom 2009 exhibition held from 3rd December 2009 to 5th December 2009 at Pragati Maidan, New Delhi, India. Though it was mainly an exhibition about Indian Telecom Industry, but I found many companies from IVR industries present there. I thought I would update about them.
These are the companies I found :-
1. [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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IVVR based E-Com portal

by Uttam Pegu on November 18, 2009

E-com portal needs no introduction for anyone who uses internet. E-com has at least revolutionised the way we buy tickets to traveling, if not our groceries!
Now, with advent of 3G services by telecom operators and affordability of 3G enabled phone with dual camera, we can hope to see IVVR portal for e-com portal! It [...]

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Automatic Speech Recognition in voice portal

by Uttam Pegu on November 9, 2009

What is speech recognition or automatic speech recognition ?
Automatic speech recognition can be defined as a process by which spoken words are converted to text. Many people may confuse with voice recognition as speech recognition. Voice recognition is recognising the speaker of the voice, while automatic speech recognition recognise [...]

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