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What is Cloud Telephony ?

by Uttam Pegu on August 26, 2011

Now a days, very often one gets to hear the term ‘Cloud Telephony’, but what exactly is this ‘Cloud Telephony’ and why is it relevant or important in the field of IVR ? (Technrati Claim code : 3QZAD2BS96BE) In IVR, point of view, in a single sentence, Hosted IVR or IVR Hosting service where user [...]

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Overwhelming Dissatisfaction with IVR : Consumer Study

by Uttam Pegu on June 28, 2011

Interactions Corporation announced results of a study on consumer perceptions of Interactive Voice Response (IVR) Systems on 23rd June 2011. Interactions Corporation commissioned Liel Leibovitz, New York University Assistant Professor of Communications, who conducted the study on consumer satisfaction on IVR. The consumer research was completed in two parts. In the first part, 408 respondents [...]

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Microsoft Bought Skype : New Voice market may emerge

by Uttam Pegu on May 11, 2011

Microsoft Corporation, the veteran company, leader ( almost monopoly) in PC operating system has bought Skype, the voice call provider on internet ( peer to peer Skype account as well as any telephone to Skype account and vice versa ). This acquisition by Microsoft is the biggest in terms of value ( US$8.5 billion in [...]

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Will Click to Call service replace Predictive Dialer ?

by Uttam Pegu on May 2, 2011

What is predictive dialer and what is Click To Call ? Predictive dialer is such smart automatic telephone dialer system which dials out a telephone number from a list of telephone numbers in order to reduce holding time for both agent in call center as well as the person who is called from it. Though [...]

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My experience with Sangoma A101-E1 board and FreeSWITCH

by Uttam Pegu on April 21, 2011

Recently, I had a chance to work on Sangoma Board and FreeSWITCH ( an open source Telephony platform) which can also work as Interactive Voice Response system. The main challenge was to install the FreeSWITCH on Windows and get Sangoma board ( Model A101) work. Since I was new to Sangoma board low cost boards, [...]

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Smart use of IVR based Missed Call : Phone verification

by Uttam Pegu on April 18, 2011

What is Phone verification ? Phone verification can be called verification of a phone number entered in a form ( both online form or offline paper form ) either it is a valid phone number or not. Here, validity of the phone number does not mean only about the numbers entered numeric, length of digits [...]

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How stock broking companies can use IVR

by Uttam Pegu on March 24, 2011

Timely information and timely action can earn a lot for any stock trading company or may lose for the lack of it! With advent of online share trading systems where anyone an buy/sell shares online using a PC with internet connection, lot of automation has taken place increasing profitability to any share trading companies. Presently, [...]

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Usage of IVR in Insurance Companies

by Uttam Pegu on March 14, 2011

Insurance companies have to perform many routine tasks which can be performed by an IVR ( Interactive Voice Response) System for benefit of both Insurance company as well as its clients. With IVR client will be able to perform many tasks like lodging a new claim, get claim status as well as other information using [...]

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