In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any CTI board. While Analog CTI boards can also be [...]
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We wish a very Happy New Year 2012 to all our readers, advertisers and well wishers! Hope this coming new year 2012 would be year of great achievements, prosperity and happiness! Also, let us hope year 2012 sees end of terrorism, domestic violence and child labour! With 2012, this blog would complete eventful four years! [...]
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One of the major advantages of CTI Applications is availability of huge computation power of computer along with telecom functions. Many telephone systems like PBX or answering machines can also have some computational power using which some call routing or other smart features can be implemented. But they can not perform highly complicated logical decision [...]
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Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted IVR in India. Most interesting part is, even bigger companies are [...]
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There are many benefits of using IVR (Interactive Voice Response) System in automating information distribution, but there is one benefit which I would like to discuss here. There are many business activities where information keep changing and it is imperative to keep the updated information available to any customer, or caller. Some examples are :- [...]
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I keep getting direct questions which broadly translates into one single question, “What IVR tool/Software should I use for my IVR requirement ?” Over period of last three years, I can classify, three types of people ask me such questions, they are :- 1. Representatives of companies who is looking for IVR systems and they [...]
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Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many traditional PBX systems too offer facility of virtual receptionist, concept of virtual receptionist is nothing new in telecom [...]
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