by Uttam Pegu on March 11, 2010
Dialogic, the name that goes almost synonymous with IVR, has announced availability of the DiaStar™ Server, Release 2.0, as per their press release, Parsippany, NJ , USA.
Project DiaStar is open source project sponsored by Dialogic Corporation that gives access to Dialogic’s enhanced media and signaling functionality using Woomera protocol. The new release has features [...]
by Uttam Pegu on February 12, 2010
IVR ( Interactive Voice Response) system has many usage in different industries for different purpose,and IVR can also be used for any kind of “registration process” across industries! One may find it interesting, IVR for complaint management is also part of a larger “registration process”!
There are requirement of prior registration for various events like [...]
Angel.com, a leading provider of enterprise-focused, on-demand voice solutions, today announced it is providing a number of leading brands from AstraZeneca® with its revolutionary, new Caller First(SM) voice solutions.
Angel.com has deployed a number of Caller First focused inbound and outbound IVR solutions for AstraZeneca.
“It’s exciting for Angel.com to be named one of AstraZeneca’s preferred vendors [...]
by Uttam Pegu on January 30, 2010
What is Click To Call ?
“Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call [...]
by Uttam Pegu on January 16, 2010
Telephonic survey has been quite common now a days and many people may have been called up by representatives from various companies where they try to collect information, feedback, opinion about their products or services. Here, a caller will have a set of questions which she asks the person who answers the call about the [...]
by Uttam Pegu on January 7, 2010
What is Invox ?
Invox is visual tool using which one can create a call flow of voice application ( IVR Application) and implement it without any coding in any language like VXML, VoicePHP or C++! It is an online web based tool which allows user to log in and design his voice [...]