Posts tagged as:

IVR Usage

IVR for Call-In-Sick management

by Uttam Pegu on August 12, 2010

What is Call – In – Sick ? Call In Sick is some urgent absent notification by employees about their intended absence in office normally before start of office or at the beginning of it. Employees normally call to their superiors or leave a message with heir colleague. This is common practice to “call in [...]

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Implementing Click To Call feature using IVR

by Uttam Pegu on January 30, 2010

What is Click To Call ? “Click To Call” normally refers to a website feature where an website visitor asks to talk to webmaster or website representative ( may be even call center) by entering his phone number. So, this Click to Call facility in a website mainly involves establishing a call between a website [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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Dial a Pizza | Interesting IVR Application

by Uttam Pegu on March 13, 2009

800PBX Inc., USA has a very interesting IVR product. This is essentially an IVR Application that uses voice recognition for receiving customers calls and taking orders for pizza! I found this quite interesting! Many a times, occasional Pizza eater like me, when I call up Domino’s Pizza, I get stumped by many jargn as well [...]

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