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Why professioal voice prompt should be used in any IVR system

by Uttam Pegu on January 8, 2011

I have many experiences with my clients or people whom I had interacted during their commissioning of IVR system, that they give least importance to the scripting as well as voice prompt. Most of the times, they discuss and emphasis on number of simultaneous calls, integration of the IVR with some CRM ( customer resource [...]

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Importance of script writing in IVR system

by Uttam Pegu on October 15, 2010

IVR system is not just a clubbing together of state of the art CTI boards, high end servers, very easy to drag and drop tool design IVR call flow for flexibility. One of the saddest part about IVR development is, the users may not appreciate about these technological break-through like SS7, ISUP, CPA ( Call [...]

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IVR usability and Airtel (India) Call center

by Uttam Pegu on June 16, 2010

Recently, I came to know that Airtel ( Mobile Service provider in India with largest number of mobile subscribers, around 135 millions) charges caller to its mobile subscribers at the Rs. 0.5 per 3 minutes when they call their helpline number ( customer care) and speak to any human agent. The charge starts as soon [...]

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Happy Holidays from world's dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular. In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :- 1. IVR as CRBT(Caller Ring Back Tone). 2. [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great way of targeted [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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IVRS Marketplace

by Uttam Pegu on October 9, 2009

I had finally added a WordPress Classified Plugin for IVR Marketplace. This feature in www.ivrsworld.com will allow readers to post their IVR services, Ask Experts, Advertise IVR Services, IVR Development Tools, IVR Requirement. Looking for a IVR projects? Trying to find a IVR consultant? Looking for an CTI Board? Looking for getting CTI Board on [...]

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Voice User Interface (VUI) Design Tips

by Uttam Pegu on July 11, 2009

VUI ( Voice User Interface) is the call flow of IVR system. Usability of IVR is dependent on the VUI. So it is desirable that considerable amount of time be devoted in designing, testing and documenting VUI of IVR system before actually developing IVR system. Here are few simple VUI design guidelines of tips I [...]

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