Posts tagged as:

ivr tips

IVR Customization Tips

by Uttam Pegu on October 27, 2009

What is IVR customisation ?
Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring detection, caller ID detection, database connectivity etc. are always readily available. Also many [...]

{ 0 comments }

Top 5 Tips for effective use of IVRS in Call Center

by Uttam Pegu on March 22, 2009

IVRS is supposed to be force multiplier in the filed of customer service in a call center. But is your IVRS increasing customer satisfaction or has become an irritant to your caller ? Here are five Tips to make your IVRS a force multiplier in your call center.
1. CRM Integration
You must integrate your CRM with [...]

{ 1 comment }

Page 1 of 11