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How stock broking companies can use IVR

by Uttam Pegu on March 24, 2011

Timely information and timely action can earn a lot for any stock trading company or may lose for the lack of it! With advent of online share trading systems where anyone an buy/sell shares online using a PC with internet connection, lot of automation has taken place increasing profitability to any share trading companies. Presently, [...]

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IVR Customization Tips

by Uttam Pegu on October 27, 2009

What is IVR customisation ? Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring detection, caller ID detection, database connectivity etc. are always readily available. Also many people [...]

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Top 5 Tips for effective use of IVRS in Call Center

by Uttam Pegu on March 22, 2009

IVRS is supposed to be force multiplier in the filed of customer service in a call center. But is your IVRS increasing customer satisfaction or has become an irritant to your caller ? Here are five Tips to make your IVRS a force multiplier in your call center. 1. CRM Integration You must integrate your [...]

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