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List of IVR Companies Part -II

by Uttam Pegu on March 20, 2009

As expected, the first list of IVR companies left out many companies. Last few days, I have found few more companies and I thought I would list them here before I forget. One day I hope to build whole directory of IVRS Companies . Here it goes : 30. Prosodie Interactive Inc. 31. Canny Infotech [...]

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Dialogic D4/PCI CTI Board

by Uttam Pegu on March 18, 2009

Arguably, Dialogic D4/PCI analog card must be the most widely used CTI card in the world! Also, most probably again, all 4 Generation Visual Tools for developing IVR Application supports this Dialogic D4/PCI CTI Card. This card is easy to install, very feature rich, and has many advanced call processing feature. The most problematic part [...]

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Syntellect Inc. Launches Communications Portal 7.2

by Uttam Pegu on March 16, 2009

News about IVR Industry :- PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A [...]

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IVRS and Speech Recognition

by Uttam Pegu on March 14, 2009

Speech recognition in IVRS has become more of a necessity after mobile phones have arrived. POTS ( Plain Old Telephone ) System have telephone instrument with proper keypad along with head-set. Procedure of calling is suitable for pressing DTMF based interaction with IVR System! You normally lift the headset with left hand, dial pressing keys [...]

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Toll Free Number, IVRS, Call Center Setup in India

by Uttam Pegu on March 8, 2009

Toll Free Number and IVRS has very close relationship.  Big companies, apart from Teleocm companies, which have large customer base, normally have a toll free number as call center. In US, normally Toll Free number starts with 800, in India, it starts with 1800. Recently I got an inquiry from a company in India, about [...]

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Industries That Should Not Live Without IVRS

by Uttam Pegu on August 29, 2008

I am trying to list out Industries that should and must use IVRS. Also this write-up can serve as list of target industries by an salesman working in a IVRS Company! I don’t have to repeat the importance of identifying your target market and finding out potential market in this article in a competitive market [...]

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What is IVR System ?

by Uttam Pegu on August 23, 2008

So you have made call to some one and you get too hear some other voice (pleasant, sweet and female! Or a stony, emotionless, monologue by your ‘someone’, “I am not here, please leave your message after the beep. Thank you.”) asking you to leave a message! Surprised to hear such a pleasant voice? (Are you stumped and look for piece of paper and a pen and then go crazy how the hell you are going to leave your message after the BEEP?) What were you expecting your lovers trademark Hello? Well that was a kind of IVRS – Interactive Voice Response System.

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