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IVR System

IVR usability and Airtel (India) Call center

by Uttam Pegu on June 16, 2010

Recently, I came to know that Airtel ( Mobile Service provider in India with largest number of mobile subscribers, around 135 millions) charges caller to its mobile subscribers at the Rs. 0.5 per 3 minutes when they call their helpline number ( customer care) and speak to any human agent. The charge starts as soon [...]

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Hosted IVR Service in India

by Uttam Pegu on March 30, 2010

IVR (Interactive Voice Response) system itself is new in India even after decade of high telecom growth and penetration. And hosted IVR was almost unknown in India till recently. But now, few companies have come up with hosted IVR solutions to cater to few specific IVR applications. Till now, IVR systems were thought to be [...]

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Happy Holidays from world’s dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular. In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :- 1. IVR as CRBT(Caller Ring Back Tone). 2. [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great way of targeted [...]

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On Premise Interactive Voice Response System

by Uttam Pegu on December 19, 2009

What is “on premise IVRS (Interactive Voice Response System)”? On premise IVR system can be defined as Interactive Voice response System (IVRS) which is installed in the premise of the company who is using IVRS for providing various services to its customers. On Premise IVR systems are also known as “Legacy IVRS” which are normally [...]

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IVRS Marketplace

by Uttam Pegu on October 9, 2009

I had finally added a WordPress Classified Plugin for IVR Marketplace. This feature in www.ivrsworld.com will allow readers to post their IVR services, Ask Experts, Advertise IVR Services, IVR Development Tools, IVR Requirement. Looking for a IVR projects? Trying to find a IVR consultant? Looking for an CTI Board? Looking for getting CTI Board on [...]

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InVox Wins “Best of Show” SMB Solution at ITEXPO West 2009

by Pete Park on September 29, 2009

Thu Sep 17, 3:01 am ET Invox’s Intelligent Voice Solutions Receives Accolades for its Next-Generation Telephony Technology Los Angeles, CA (PRWEB) September 17, 2009 — InVox, a provider of business telephony services, won “Best of Show Award” for Small-Medium Sized Business at Technology Marketing Corporation (TMC®)’s ITEXPO West 2009 in Los Angeles. “Our judging panel [...]

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IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ? A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything on IVR infrastructure [...]

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