High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]
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What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]
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Arguably, Dialogic D4/PCI analog card must be the most widely used CTI card in the world! Also, most probably again, all 4 Generation Visual Tools for developing IVR Application supports this Dialogic D4/PCI CTI Card. This card is easy to install, very feature rich, and has many advanced call processing feature. The most problematic part [...]
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News about IVR Industry :- PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A [...]
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How IVR System is used as voice portal? Here is a simple guideline how to plan a IVR Software to use as voice portal and start earning revenue from the day one of launching the service. 1. Tie up with a Telephone Service Provider. Normal revenue sharing is heavily tilted in favour of telephone operator [...]
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I am trying to list out Industries that should and must use IVRS. Also this write-up can serve as list of target industries by an salesman working in a IVRS Company! I don’t have to repeat the importance of identifying your target market and finding out potential market in this article in a competitive market [...]
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The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface [...]
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