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Happy Holidays from world’s dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular.
In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :-
1. IVR as CRBT(Caller Ring Back Tone).
2. Choosing a [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling
Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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IVR Customization Tips

by Uttam Pegu on October 27, 2009

What is IVR customisation ?
Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring detection, caller ID detection, database connectivity etc. are always readily available. Also many [...]

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Integrating CTI board with Telecom switch or EPABX

by Uttam Pegu on October 12, 2009

Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS [...]

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IVRS Marketplace

by Uttam Pegu on October 9, 2009

I had finally added a WordPress Classified Plugin for IVR Marketplace. This feature in www.ivrsworld.com will allow readers to post their IVR services, Ask Experts, Advertise IVR Services, IVR Development Tools, IVR Requirement.
Looking for a IVR projects? Trying to find a IVR consultant? Looking for an CTI Board? Looking for getting CTI Board on rent [...]

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IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ?
A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything [...]

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CTI Board usage pattern by IVRSWORLD.COM visitors

by Uttam Pegu on September 5, 2009

Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was :
Which CTI card [...]

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