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IVR Software

Two years of ivrsworld.com

by Uttam Pegu on August 23, 2010

Today on 23rd August, ivrsworld.com has turned two years old! I would like to thank all readers and their valuable comments on this blog. When I started writing this blog two years back, I simply wanted to keep posting about information about IVR that I Google in internet, various IVR related news, my personal experiences [...]

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Some Price Comparision of CTI Boards in India and IVR growth

by Uttam Pegu on August 19, 2010

I keep getting feedback/inquiries from various people asking about prices of CT(Computer Telephony) boards in India. Many people seem to quite puzzled to learn huge price ranges for similar boards with similar basic functionality. For example, depending on the manufacturer, one entry level model of one PRI ( E1) with 30 channels may cost anywhere [...]

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Few important finer details of IVR Software

by Uttam Pegu on July 30, 2010

There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would [...]

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Happy Holidays from world’s dedicated IVR blog

by Uttam Pegu on December 26, 2009

Happy holidays season and Happy New year 2010 to all readers in general and visitors to IVR Blog during this holiday season in particular. In case you wanted to read few useful articles about interactive voice response (IVR) system, here is a list of recommended articles :- 1. IVR as CRBT(Caller Ring Back Tone). 2. [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great way of targeted [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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IVR Customization Tips

by Uttam Pegu on October 27, 2009

What is IVR customisation ? Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring detection, caller ID detection, database connectivity etc. are always readily available. Also many people [...]

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Integrating CTI board with Telecom switch or EPABX

by Uttam Pegu on October 12, 2009

Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS integrator [...]

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