The award winning , powerful IVR Toolkit Pronexus VBVoice is now rated as Avaya Compliant, as per recent press release by the Ontario based company, Pronexus. “Utilities OnCall, a VBVoice IVR application built by Vocantas, was successfully compliance tested with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura® Session Manager 6.1 by Avaya’s DevConnect Technical [...]
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The completely free, windows based IVR Toolkit VBVoice by Pronexus has released 7.1 with support for 64 bit operating systems which will allow IVR developers to take advantage of features in 64bit OS like Windows 7. Another significant and important feature addition in this, playing audio without connecting the incoming call! Previously, in traditional IVR, [...]
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Interactive Voice Response (IVR) is being used in many fields, and it has also been used in social sectors too. One such example was surveying Mid Day meal scheme in India’s populous state Uttar Pradesh. Apart from this, there have also been usage of IVR in mass awareness campaign about various government schemes, services. These [...]
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The most important and straightforward form of communication available to us is the spoken word. So why is it that in our everyday lives we have to mess around with keys and keypads to be able to communicate with a device? In fact, the key to direct dialog between man and machine without recourse to [...]
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I6NET Solutions and Technologies, an R&D company based in Madrid, Spain has recently released their latest version of popular VXML Browser VXI* VoixwXML Browser. This browser works on Asterisk on Linux Operating System. Asterisk is open source Telephony software development tool, now widely used to develop IVR and Voice Applications. VXI* is native integration between [...]
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Pronexus today announced that their award winning powerful IVR development kit is now available for free along with their announcement of new version VBVoice 7.0 with more features! Whats more, developers will even get two channels free license to be deployed anywhere! I think, this revolutionary move is specially aimed at emerging market like India [...]
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Recently, I came across a news of phasing out of government managed call center in Indian city, Jaipur, aimed at providing single-window facilities for civic issues like sanitation, water supply and road repair etc. The reason for phasing out of the call center is due to less number of calls and huge burden of cost [...]
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