I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides market research, data, analysis, and consulting and advisory services to the telecommunications industry.”

Few Key findings of the report says :
1. 95% of IVR shipped would be supporting VXML from recent less than 75%.
2. Top three IVR systems are
a. Inbound Call handling for contact centers
b. Inbound IVR self service transactions
c. Outbound IVR for alerts like appointment confirmations, payment collection remainder.
3. Inbound IVR will see decrease by 10% by 2013.
4. Outbound IVR will grow by 12% yearly.
5. Analog CTI boards are decreasing and DTMF based menu in IVR application are also on the decline. Speech enabled menu is growing and will be have 2:1 advantage over DTMF.

Complete Press release, Please visit : http://telecomweb.com/aboutus/pressreleases/262963.html

About T3i Group LLC

T3i Group LLC provides market research, data, analysis, and consulting and advisory services to the telecommunications industry. It has clients in 46 countries and conducts its business through four operating units: InfoTrack publishes reports that analyze shipment, revenue, market share and other pertinent data of importance to telecommunications equipment manufacturers; TelecomTactics maintains a database of the features and functionality of major telephony systems; Tarifica maintains a database of pricing-related information covering 400 telecommunications carriers operating in 130 countries; and TelecomWeb (www.t3igroup.com) serves as T3i Group’s primary delivery mechanism for distributing its reports, analyses and data to subscribers.

T3i Group LLC is headquartered in Parsippany, N.J., with additional offices in New York City; London, England; and Cherry Hill, N.J.

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.

According to the report, “the IVR market is now attracting a lot of attention and investment dollars. Sales of IVRs are growing rapidly based on the strength of new applications, rapid deployments and product innovation from a range of highly competitive hosted/managed service providers.”

“Self-service IVR solutions are important for enterprises in good times and become critical when budgets are tight, because they are highly effective in automating interactions that do not require the cognitive capabilities of live agents,” says Donna Fluss, President of DMG Consulting. “Many of the hosted/managed service IVR providers have come to market with inbound and outbound offerings that are highly responsive to the economic and technical challenges of their customers and this is speeding up the pace of adoption.”

Here is the complete news :

WEST ORANGE, NJ–(MARKET WIRE)–Jun 9, 2009 — DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services, has published its inaugural Hosted/Managed Service IVR Market Report. This is the most comprehensive, in-depth and timely guide to this high-value and fast-growing sector. Source and Complete Story.

About DMG Consulting LLC

DMG Consulting LLC is an advisory and consulting firm specializing in contact centers and analytics. We are a strategic advisor to contact centers and vendors, and the financial community. Our mission is to help our clients build world-class contact centers by leveraging technology, process and people. We help managers optimize the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. And, we assist vendors in developing products and services that deliver differentiated innovation and benefits that suit the current and future needs of end users.

DMG Consulting is the leading provider of contact center and analytics industry research. Our reports cover many sectors, including: Hosted Contact Center Infrastructure, Interactive Voice Response Systems, Contact Center Analytics, Quality Management/Liability Recording, Speech Analytics, Performance Management, Surveying, Workforce Management, and Contact Center Outsourcing.

This is indeed a good news for both CTI vendor as well as IVRS Companies, IVR Consultants.