Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted IVR in India. Most interesting part is, even bigger companies are [...]
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There are many interesting hosted IVR ( Interactive Voice Response) applications which are used daily for completing various tasks. Once such interesting hosted IVR application is “Guarding the Security Guards” which are employed at ATM ( Automatic Teller Machine), gates at Bungalows, building, banks night and day. While during day, these guards perform their their [...]
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Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many traditional PBX systems too offer facility of virtual receptionist, concept of virtual receptionist is nothing new in telecom [...]
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Now a days, very often one gets to hear the term ‘Cloud Telephony’, but what exactly is this ‘Cloud Telephony’ and why is it relevant or important in the field of IVR ? (Technrati Claim code : 3QZAD2BS96BE) In IVR, point of view, in a single sentence, Hosted IVR or IVR Hosting service where user [...]
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What IVR technologies or IVR applications would be hit in the year 2011 ? Here is a list of few IVR applications or IVR technologies that might see high usage as well wide acceptance among people!- 1. IVVR ( Interactive Voice And Video Response) With introduction of 3G technology in worlds most populous countries, India [...]
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MLM ( Multi Level Marketing) can be defined as a marketing strategy where its sales force earns from their selling as well as from those sales generated by people whom they recruit to sell. So, essentially if a sales person creates many successful sales person under him, he generates enough revenue without himself involving in [...]
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In India, not many courier companies have tracking system on IVR ( Interactive Voice Response) system, though almost everyone has web-based online tracking system. Majority of the courier companies have their offices or franchisees in many smaller cities for larger coverage as well as networks in India. Most websites of the courier companies list the [...]
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Recently, I had a very interesting IVR enquiry. The person was looking for a hosted IVR solution for for his mobile number which will be diverted to the his ‘personal IVR’ after 9PM in the evening till 9AM in the morning. Apart from this, he also wanted the facility to divert the at will at [...]
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