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IVR hosting

Hosted IVR

by Uttam Pegu on February 8, 2010

IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service.

How it evolved
Like any other computer software, IVR has [...]

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IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ?
A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything [...]

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