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Pill Remainder System using outbound IVR

by Uttam Pegu on November 3, 2010

Few days ago, I had posted about using IVR ( Interactive Voice Response) System in mission critical operation in underground mining operation. Continuing int he same line, there is another interesting IVR application which is useful in our day to day life and can prove to be life saving at times! That is IVR based [...]

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IVR for scheduling appointments

by Uttam Pegu on March 22, 2010

One of the very important and widely used IVR application is scheduling of tasks or appointments. In a typical IVR assisted scheduling application uses both inbound and outbound IVR. Normally, inbound IVR is used to register a new appointment while outbound IVR is used for remainder or rescheduling of the appointment if any. Hospitals are [...]

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