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Reusable Code and IVR Tool kits

by Uttam Pegu on December 13, 2011

One of the often-mentioned advantages of IVR Toolkit like VBVoice, Velocity etc. are its quick implementation of IVR system. To be more precise, implement the IVR call flow quickly with minimum requirement of coding! While this is quite true that IVR Toolkit removes the requirement of coding the mundane subroutines interfacing the CTI boards, but [...]

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Microsoft Bought Skype : New Voice market may emerge

by Uttam Pegu on May 11, 2011

Microsoft Corporation, the veteran company, leader ( almost monopoly) in PC operating system has bought Skype, the voice call provider on internet ( peer to peer Skype account as well as any telephone to Skype account and vice versa ). This acquisition by Microsoft is the biggest in terms of value ( US$8.5 billion in [...]

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Apex Voice Communication announces OMNILITE™

by Uttam Pegu on February 16, 2011

Apex Voice Communication, one of the major IVR based Service Delivery Plateform providers in the world, has announced about OMNILITE™, a menu-based web portal for customizing applications designed and developed in the graphically-based OmniView® Service Creation Environment. It works as a compliment to OmniView Service Creation Environment, OMNILITE allows non-technical people to configure, customise as [...]

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Osidial IVR from Osimatic

by Uttam Pegu on August 9, 2010

Recently, I could test Osidial IVR platform, France using Diva Server on Windows XP machine. It was very good experience for me. Osidial is an IVR platform which provides GUI ( Graphical User Interface) to design voice applications using simple ‘drag and drop’ method. Most probably, this is one of the most stable and oldest [...]

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Few important finer details of IVR Software

by Uttam Pegu on July 30, 2010

There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would [...]

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Benefit of IVRS Call Flow

by Uttam Pegu on May 30, 2009

Recently I met a client who was in a hurry to get an IVR Software developed for his business. But while discussing specification of his IVR Software, he was very keen on documenting and finalising the IVRS call flow as he thought it will waste precious time and will delay the IVRS development, but I [...]

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