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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great way of targeted [...]

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IVR Customization Tips

by Uttam Pegu on October 27, 2009

What is IVR customisation ? Normally, an IVR application is designed and developed as per requirement of the customer by IVR companies. But they have ready-made modules tested and readily available for quick development. Normally, the modules like, telephone interface, ring detection, caller ID detection, database connectivity etc. are always readily available. Also many people [...]

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Aculab offers boards and HMP software for IVR systems

by Uttam Pegu on April 8, 2009

Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ‘self-service’ for the user, thus it can help to reduce cost and improve the customer experience. [...]

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Voice Portal – Technical Challenges

by Uttam Pegu on March 13, 2009

The only direct revenue generating IVR Application is Voice Portal.  I have posted about using IVRS as Voice Portal before.  There I tried to explain the overall Voice Portal operation.  Here I would try to discuss about technical challenges of developing and running a voice portal. I would say, Voice Portal Application should be broadly [...]

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IVRS Companies in Medical Applications

by Uttam Pegu on March 10, 2009

IVRS Companies those work for medical industries are in good number. Rob McGrady, of Unit E-Clinical Consulting has compiled list of IVRS Companies for clinical trials. Thank Mr. Rob, for the update. Here is the list of IVR Companies in clinical trial and health care :- 1. Almac 2. Aptuit 3. Averion 4. Bilcare 5. [...]

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