IVR Application

IVRS and Phone Banking

by Uttam Pegu on March 12, 2009

IVRS applications in Banks are known as Phone Banking. Every modern bank now a days uses IVRS as phone banking. Phone Banking on IVRS help bank provide the following services to its customers:- 1. It serves customer with routine checking of balance. 2. It can give status of issued check as well as make stop [...]

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Configuring Synway and Dialogic SS7 cards

by Uttam Pegu on March 11, 2009

Recently I had successfully configured Synway SHD-240D-CT/PCI ( PDF File). I thought I would share my experience of configuring Synway SS7 card and configuring Dialogic SPC DNI2410 cards. First, we are very grateful to Synway for giving us the demo card for testing and development our application. The card was given to us for a [...]

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How to use IVR Software A Voice Portal

by Uttam Pegu on September 23, 2008

How IVR System is used as voice portal? Here is a simple guideline how to plan a IVR Software to use as voice portal and start earning revenue from the day one of launching the service. 1. Tie up with a Telephone Service Provider. Normal revenue sharing is heavily tilted in favour of telephone operator [...]

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Industries That Should Not Live Without IVRS

by Uttam Pegu on August 29, 2008

I am trying to list out Industries that should and must use IVRS. Also this write-up can serve as list of target industries by an salesman working in a IVRS Company! I don’t have to repeat the importance of identifying your target market and finding out potential market in this article in a competitive market [...]

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What is IVR System ?

by Uttam Pegu on August 23, 2008

So you have made call to some one and you get too hear some other voice (pleasant, sweet and female! Or a stony, emotionless, monologue by your ‘someone’, “I am not here, please leave your message after the beep. Thank you.”) asking you to leave a message! Surprised to hear such a pleasant voice? (Are you stumped and look for piece of paper and a pen and then go crazy how the hell you are going to leave your message after the BEEP?) What were you expecting your lovers trademark Hello? Well that was a kind of IVRS – Interactive Voice Response System.

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