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List of IVR Companies Part -II

by Uttam Pegu on March 20, 2009

As expected, the first list of IVR companies left out many companies. Last few days, I have found few more companies and I thought I would list them here before I forget. One day I hope to build whole directory of IVRS Companies . Here it goes : 30. Prosodie Interactive Inc. 31. Canny Infotech [...]

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Dialogic D4/PCI CTI Board

by Uttam Pegu on March 18, 2009

Arguably, Dialogic D4/PCI analog card must be the most widely used CTI card in the world! Also, most probably again, all 4 Generation Visual Tools for developing IVR Application supports this Dialogic D4/PCI CTI Card. This card is easy to install, very feature rich, and has many advanced call processing feature. The most problematic part [...]

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IVRS versus Auto attendant or Answering Machine

by Uttam Pegu on March 16, 2009

Many people seem to confuse with IVRS and Auto-attendant and Answering Machine! Though  Auto attendant and Answering Machine may be compared, but comparing IVRS with either of them is comparing armored vehicle with F-117! ( Hope I have given the right analogy.:) ), they have similarities but they have major difference in usage, scale and [...]

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Call Flow and Customised IVRS

by Uttam Pegu on March 15, 2009

What is call flow ? Call flow is the options offered to caller by the IVR Application. When a caller calls to a IVR number, he is given various choices. After he chooses one option, he may be required to enter few more choices before he finally gets his required information.  This complete call flow, [...]

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Dial a Pizza | Interesting IVR Application

by Uttam Pegu on March 13, 2009

800PBX Inc., USA has a very interesting IVR product. This is essentially an IVR Application that uses voice recognition for receiving customers calls and taking orders for pizza! I found this quite interesting! Many a times, occasional Pizza eater like me, when I call up Domino’s Pizza, I get stumped by many jargn as well [...]

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Disclaimer of ivrsworld.com

by Uttam Pegu on March 12, 2009

Disclaimer Here are few disclaimer of the blog:- I will write about my experiences, information acquired during my working with various CTI hardware, like Dialogic, Synway, TelcoBridge, AudioCodes etc. as well as various IVR Application Development Tools like VB Voice, ExtendIVR and others. I may also write about Call Center, Contact Center, Telecom Switches, Telecom [...]

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IVRS and Phone Banking

by Uttam Pegu on March 12, 2009

IVRS applications in Banks are known as Phone Banking. Every modern bank now a days uses IVRS as phone banking. Phone Banking on IVRS help bank provide the following services to its customers:- 1. It serves customer with routine checking of balance. 2. It can give status of issued check as well as make stop [...]

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Configuring Synway and Dialogic SS7 cards

by Uttam Pegu on March 11, 2009

Recently I had successfully configured Synway SHD-240D-CT/PCI ( PDF File). I thought I would share my experience of configuring Synway SS7 card and configuring Dialogic SPC DNI2410 cards. First, we are very grateful to Synway for giving us the demo card for testing and development our application. The card was given to us for a [...]

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