Recently, I have come across many IVRs which asks multiple choice questions and press a key to answer the correct options. For every correct answer, the caller gets a point and these points are accumulated. If I remember correctly, this kind of quiz on IVR has been popular in voice portal services in India where [...]
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Apex Voice Communication, one of the major IVR based Service Delivery Plateform providers in the world, has announced about OMNILITE™, a menu-based web portal for customizing applications designed and developed in the graphically-based OmniView® Service Creation Environment. It works as a compliment to OmniView Service Creation Environment, OMNILITE allows non-technical people to configure, customise as [...]
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Recently, I came across an interesting article about usage of IVR in Economic Times, India. This was about simple outbound IVR used for monitoring one of the largest welfare scheme in India, Mid-day meal scheme. In this scheme, students in primary schools in India are offered free meals! This welfare scheme has been successful in [...]
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We wish all our readers, web visitors, sponsors and associates a very happy new year 2011! So, at the end of an eventful year 2010, we would like to list few articles here for some quick reading and reference :- 1. Top 5 reasons for opting hosted IVR solution 2. Types of IVR Development Tools [...]
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In India, not many courier companies have tracking system on IVR ( Interactive Voice Response) system, though almost everyone has web-based online tracking system. Majority of the courier companies have their offices or franchisees in many smaller cities for larger coverage as well as networks in India. Most websites of the courier companies list the [...]
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Internet offers many services which are useful in our day to day life. There are many web portals which providing directory services which list traders, shops, local business houses, various service providers etc. along with with easy ‘search and find’ option. There are few challenges for maintaining a directory service portal with accurate information. For [...]
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What is call back feature ? Call Back feature is when a person call a number and then disconnect and immediately that dialed number calls back the person. Now the person can enter another phone number and get connected to that phone number! This kind of phone number which calls back a person is also [...]
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Recently, I have started getting mails about asking open source IVR as well as its availability for free, download-able from internet! Most of the people who have asked me about “‘Open Source IVR” have heard about Asterisk. Before going into the details about Asterisk, being open source IVR, I would like to clarify few things [...]
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