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IVR Application

Implementing CRBT using ISDN PRI links

by Uttam Pegu on February 4, 2010

Caller Ring Back Tone or CRBT has become major revenue earner for both teleom companies as well as value added service providers. Not to mention, music companies. Though, I personally prefer the “good old” ring back tone to the latest music number, but many people have been using it on their cell phone, or even [...]

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IVR Survey : Interesting IVR application

by Uttam Pegu on January 16, 2010

Telephonic survey has been quite common now a days and many people may have been called up by representatives from various companies where they try to collect information, feedback, opinion about their products or services. Here, a caller will have a set of questions which she asks the person who answers the call about the [...]

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Interactive Voice Response System for customer profiling

by Uttam Pegu on December 21, 2009

Customer profiling
Customer profiling is gathering information about customer related to their behavior vis-a-vis a product of a particular brand or it may be a general behavioral pattern towards spending habit and characterizing them. Customer profiling help a business know their customers, find their valuable customers. Customer profiling is also a great [...]

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Merchandise on IVR E-com portal

by Uttam Pegu on November 25, 2009

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the IVR e-com portal is operated [...]

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IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ?
A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything [...]

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IVR Chat Application for Voice Portal

by Uttam Pegu on September 16, 2009

An interesting IVRS Application for Voice Portal is Voice Chat Application! It can be a real revenue spinner for a voice portal if it is properly moderated, if it has feature like outbound call, background music etc.!
This chat application has two modes:
1. One To One chat
Here two users chat one through voice portal. The connection [...]

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CTI Board usage pattern by IVRSWORLD.COM visitors

by Uttam Pegu on September 5, 2009

Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was :
Which CTI card [...]

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Use of Text to Speech (TTS) in IVR System

by Uttam Pegu on July 27, 2009

What is TTS ( Text to Speech) ?
TTS or Text To Speech is a process where text is converted to WAV file and played back. So it is a system or often called “engine” that converts text to voice. If some one types a sentence in a note pad, a TTS software would convert it [...]

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