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ISDN call transfer

IVR for Value Added Call Transfer

by Uttam Pegu on February 25, 2010

IVR (Interactive Voice Response) system can do many things and one of the most common task it performs is “Call Transfer”. Both inbound and outbound IVR may transfer the active call to some other telephone number or human agent once the IVR user chooses. Though in a call center environment, human agent may get information [...]

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Call transfer on ISDN PRI interface with PBX

by Uttam Pegu on December 12, 2009

Call transfer from interactive voice response system to human agent is one of the basic requirement and a must for IVR usability in any call center. While transferring an active call on an analog extension is very simple an straightforward, but the same may not be simple in case of ISDN PRI connectivity with PBX. [...]

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