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Interactive Voice Response System

IVR for Travel Agents

by Uttam Pegu on September 19, 2010

Most probably, travel agents, specially the ones who provides services like hotel reservations online, must be one of those who use telephone for most of their business activities. Though the big travel portals or travel companies have call centers which operate 24 hours a day for handling right from inquiry to ticket booking as well [...]

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Benefit of Hosted IVR Complaint Management

by Uttam Pegu on May 8, 2010

Complaint Management is one of the basic business process or task for any company which provides any services or sells any product to end users. It is almost impossible to run business or any utility service without getting some complaints by its users. On a lighter note, even a perfect product like human makes few [...]

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On Premise Interactive Voice Response System

by Uttam Pegu on December 19, 2009

What is “on premise IVRS (Interactive Voice Response System)”? On premise IVR system can be defined as Interactive Voice response System (IVRS) which is installed in the premise of the company who is using IVRS for providing various services to its customers. On Premise IVR systems are also known as “Legacy IVRS” which are normally [...]

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Step By Step instructions to write your first IVR Application – II

by Uttam Pegu on May 14, 2009

In my previous post about Step By Step instructions to write your first IVR Application , I wrote about installing the Dialogic D4 PCI card on PCI slot and then installing Dialogic System Release on a Windows XP machine. In this part, I intend to provide the C++ code to initialise the card, make it [...]

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