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	<title>IVRS WORLD &#187; intelligent ivrs</title>
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		<title>IVRS as Intelligent Voice Self-Service Solution</title>
		<link>http://www.ivrsworld.com/ivrs-news/ivrs-as-intelligent-voice-self-service-solution/</link>
		<comments>http://www.ivrsworld.com/ivrs-news/ivrs-as-intelligent-voice-self-service-solution/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 14:19:35 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[ivrs news]]></category>
		<category><![CDATA[agent intelligence]]></category>
		<category><![CDATA[cbr]]></category>
		<category><![CDATA[contact center]]></category>
		<category><![CDATA[egain]]></category>
		<category><![CDATA[expert system]]></category>
		<category><![CDATA[intelligent ivrs]]></category>
		<category><![CDATA[IVR Blog]]></category>
		<category><![CDATA[IVR Software]]></category>
		<category><![CDATA[IVRS Blog]]></category>
		<category><![CDATA[knowledge base]]></category>
		<category><![CDATA[self-service voice solution]]></category>
		<category><![CDATA[smart ivr]]></category>
		<category><![CDATA[smart ivrs]]></category>

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		<description><![CDATA[I came across an interesting IVRS ( Interactive Voice Response System ) application on net while browsing Google search results. eGain, the leading provider of multichannel customer service and knowledge management software, headquartered in California, USA, has recently added &#8220;Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite&#8221;!  
That must be a [...]


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