Home > Indian Railways

Indian Railways

Call Flow and Customised IVRS

by Uttam Pegu on March 15, 2009

What is call flow ? Call flow is the options offered to caller by the IVR Application. When a caller calls to a IVR number, he is given various choices. After he chooses one option, he may be required to enter few more choices before he finally gets his required information.  This complete call flow, [...]

{ 1 comment }