Home > inbound IVR

inbound IVR

Automated Call Back Service and How to Implement it – II

by Uttam Pegu on January 31, 2012

In the last post, I had posted about Call Back services ( both automated and manual). While both Automated Call Back as well as Manual Call back services have different usage, I would like to post how one can implement this kind of service using any CTI board. While Analog CTI boards can also be [...]

{ 0 comments }

IVR for social cause

by Uttam Pegu on July 20, 2011

Interactive Voice Response (IVR) is being used in many fields, and it has also been used in social sectors too. One such example was surveying Mid Day meal scheme in India’s populous state Uttar Pradesh. Apart from this, there have also been usage of IVR in mass awareness campaign about various government schemes, services. These [...]

{ 0 comments }

Smart use of IVR based Missed Call : Phone verification

by Uttam Pegu on April 18, 2011

What is Phone verification ? Phone verification can be called verification of a phone number entered in a form ( both online form or offline paper form ) either it is a valid phone number or not. Here, validity of the phone number does not mean only about the numbers entered numeric, length of digits [...]

{ 6 comments }

How political parties can use inbound IVR

by Uttam Pegu on April 4, 2011

Presently, outbound IVR ( Interactive Voice response) System is widely used in India as well as around the world by candidates in any democratic election in order to reach their electorate in the form of bulk voice call or broadcasting voice messages. In India, many political parties deploy Bulk Voice service during election campaign asking [...]

{ 3 comments }

How stock broking companies can use IVR

by Uttam Pegu on March 24, 2011

Timely information and timely action can earn a lot for any stock trading company or may lose for the lack of it! With advent of online share trading systems where anyone an buy/sell shares online using a PC with internet connection, lot of automation has taken place increasing profitability to any share trading companies. Presently, [...]

{ 1 comment }

Few widely used IVR system in India

by Uttam Pegu on July 6, 2010

The usage of IVR is growing in India. IVR has been used for long time in India like any other country in the world. These IVR systems were majorly used as train status information, flight status information and other few complaint lodging/booking system. And at that time ( before 1997), India had very low telecom [...]

{ 4 comments }

IVR Market to reach $514 million by 2013

by Uttam Pegu on July 18, 2009

I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]

{ 0 comments }