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Importance of script writing in IVR system

by Uttam Pegu on October 15, 2010

IVR system is not just a clubbing together of state of the art CTI boards, high end servers, very easy to drag and drop tool design IVR call flow for flexibility. One of the saddest part about IVR development is, the users may not appreciate about these technological break-through like SS7, ISUP, CPA ( Call [...]

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CRBT for Advertisement

by Uttam Pegu on July 22, 2009

CRBT (Caller Ring Back Tone) is a very popular IVR application used in Telecom Industry. It is known as “Hello Tunes”, “Caller Tunes” in India. CRBT is a fairly simple IVR system which has a smart call routing and a IVR application which plays one audio file, a music as per choice by the CRBT [...]

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