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	<title>IVRS WORLD &#187; human agent</title>
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	<description>IVR, IVRS, IVR Software, CTI Cards, IVR Applications</description>
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		<title>Can outbound IVR replace predictive dialer ?</title>
		<link>http://www.ivrsworld.com/outbound-ivrs/can-outbound-ivr-replace-predictive-dialer/</link>
		<comments>http://www.ivrsworld.com/outbound-ivrs/can-outbound-ivr-replace-predictive-dialer/#comments</comments>
		<pubDate>Thu, 03 Jun 2010 07:17:32 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Outbound IVRS]]></category>
		<category><![CDATA[predictive dialer]]></category>
		<category><![CDATA[auto dialer]]></category>
		<category><![CDATA[auto dialers]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[cce]]></category>
		<category><![CDATA[cti]]></category>
		<category><![CDATA[cti board]]></category>
		<category><![CDATA[dialogic]]></category>
		<category><![CDATA[human agent]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[outbound ivr]]></category>
		<category><![CDATA[predictive dialers]]></category>
		<category><![CDATA[sangoma]]></category>
		<category><![CDATA[smart dialer]]></category>
		<category><![CDATA[Synway]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1369</guid>
		<description><![CDATA[While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. 
While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/predictive-dialer/predictive-dialer-and-outbound-ivr/' rel='bookmark' title='Permanent Link: Predictive Dialer and outbound IVR'>Predictive Dialer and outbound IVR</a></li>
<li><a href='http://www.ivrsworld.com/call-center/smart-usage-of-predictive-dialer-in-call-center/' rel='bookmark' title='Permanent Link: Smart usage of predictive dialer in call center'>Smart usage of predictive dialer in call center</a></li>
<li><a href='http://www.ivrsworld.com/ivrs-application/developing-an-outbound-ivr-application/' rel='bookmark' title='Permanent Link: Developing an Outbound IVR Application'>Developing an Outbound IVR Application</a></li>
</ol>]]></description>
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		<slash:comments>10</slash:comments>
		</item>
		<item>
		<title>Top 5 things people hate about IVR</title>
		<link>http://www.ivrsworld.com/general/top-5-things-people-hate-about-ivr/</link>
		<comments>http://www.ivrsworld.com/general/top-5-things-people-hate-about-ivr/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 09:44:05 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[General]]></category>
		<category><![CDATA[against IVR]]></category>
		<category><![CDATA[asr]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[complaint against IVR]]></category>
		<category><![CDATA[csr]]></category>
		<category><![CDATA[disadvantages of IVR]]></category>
		<category><![CDATA[DTMF]]></category>
		<category><![CDATA[hold music]]></category>
		<category><![CDATA[human agent]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[IVR Systems]]></category>
		<category><![CDATA[long menu]]></category>
		<category><![CDATA[vui]]></category>
		<category><![CDATA[vui design]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=1309</guid>
		<description><![CDATA[Everyone involved in IVR industry may have heard reasons why normal users, customers &#8216;hate&#8217; using IVR ( Interactive Voice Response) Systems. There are many reasons why people hate using IVR and how IVR could be made more user-friendly with good VUI design practices. I thought I would update top five things about IVR that people [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/usability/why-people-hate-using-ivrs/' rel='bookmark' title='Permanent Link: Why some people hate IVRS ?'>Why some people hate IVRS ?</a></li>
<li><a href='http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/' rel='bookmark' title='Permanent Link: Top 5 Tips for effective use of IVRS in Call Center'>Top 5 Tips for effective use of IVRS in Call Center</a></li>
<li><a href='http://www.ivrsworld.com/vui/voice-user-interface-vui-design-tips/' rel='bookmark' title='Permanent Link: Voice User Interface (VUI) Design Tips'>Voice User Interface (VUI) Design Tips</a></li>
</ol>]]></description>
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		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>Predictive Dialer and outbound IVR</title>
		<link>http://www.ivrsworld.com/predictive-dialer/predictive-dialer-and-outbound-ivr/</link>
		<comments>http://www.ivrsworld.com/predictive-dialer/predictive-dialer-and-outbound-ivr/#comments</comments>
		<pubDate>Sat, 04 Jul 2009 04:13:26 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[predictive dialer]]></category>
		<category><![CDATA[auto dialer]]></category>
		<category><![CDATA[Autodialer]]></category>
		<category><![CDATA[call agent]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[Call Centre]]></category>
		<category><![CDATA[human agent]]></category>
		<category><![CDATA[increase call agent talk time]]></category>
		<category><![CDATA[increase call center efficiency]]></category>
		<category><![CDATA[increase call time]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[outbound ivr]]></category>
		<category><![CDATA[Predictive Diler]]></category>
		<category><![CDATA[tele-marketer]]></category>
		<category><![CDATA[telemarketer]]></category>
		<category><![CDATA[telephony]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=434</guid>
		<description><![CDATA[Predictive dialer can be termed as smart auto-dialer.  Auto dialer dial out telephone number and handover or transfer the call to human agent in a call center.  Once the dialed number answers, the call agent or telemarketer starts speaking as per the outbound call center function.
Now there can be many situations where the process as [...]


Related posts:<ol><li><a href='http://www.ivrsworld.com/outbound-ivrs/can-outbound-ivr-replace-predictive-dialer/' rel='bookmark' title='Permanent Link: Can outbound IVR replace predictive dialer ?'>Can outbound IVR replace predictive dialer ?</a></li>
<li><a href='http://www.ivrsworld.com/call-center/smart-usage-of-predictive-dialer-in-call-center/' rel='bookmark' title='Permanent Link: Smart usage of predictive dialer in call center'>Smart usage of predictive dialer in call center</a></li>
<li><a href='http://www.ivrsworld.com/outbound-ivrs/growth-of-outbound-ivr-systems/' rel='bookmark' title='Permanent Link: Growth of Outbound IVR Systems'>Growth of Outbound IVR Systems</a></li>
</ol>]]></description>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Top 5 Tips for effective use of IVRS in Call Center</title>
		<link>http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/</link>
		<comments>http://www.ivrsworld.com/usability/top-5-tips-for-effectve-use-of-ivrs-in-call-center/#comments</comments>
		<pubDate>Sun, 22 Mar 2009 07:29:18 +0000</pubDate>
		<dc:creator>Uttam Pegu</dc:creator>
				<category><![CDATA[Usability]]></category>
		<category><![CDATA[call agent]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[call center ivr]]></category>
		<category><![CDATA[call screening]]></category>
		<category><![CDATA[caller identification]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Care]]></category>
		<category><![CDATA[customr care]]></category>
		<category><![CDATA[Help Menu]]></category>
		<category><![CDATA[human agent]]></category>
		<category><![CDATA[ivr]]></category>
		<category><![CDATA[ivr tips]]></category>
		<category><![CDATA[ivrs]]></category>
		<category><![CDATA[live agent]]></category>
		<category><![CDATA[Main Menu]]></category>
		<category><![CDATA[tips]]></category>

		<guid isPermaLink="false">http://www.ivrsworld.com/?p=242</guid>
		<description><![CDATA[IVRS is supposed to be force multiplier in the filed of customer service in a call center. But is your IVRS increasing customer satisfaction or has become an irritant to your caller ? Here are five Tips to make your IVRS a force multiplier in your call center.
1. CRM Integration
You must integrate your CRM with [...]


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<li><a href='http://www.ivrsworld.com/advanced-ivrs/toll-free-number-ivrs-india/' rel='bookmark' title='Permanent Link: Toll Free Number, IVRS, Call Center Setup in India'>Toll Free Number, IVRS, Call Center Setup in India</a></li>
<li><a href='http://www.ivrsworld.com/call-center/smart-usage-of-predictive-dialer-in-call-center/' rel='bookmark' title='Permanent Link: Smart usage of predictive dialer in call center'>Smart usage of predictive dialer in call center</a></li>
</ol>]]></description>
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		<slash:comments>1</slash:comments>
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