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Hosted IVR

by Uttam Pegu on February 8, 2010

IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service.

How it evolved
Like any other computer software, IVR has [...]

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Hosted Auto Dialer Application or Hosted Outbound IVR service

by Uttam Pegu on January 1, 2010

What is hosted outbound IVR service ?
Hosted outbound IVR service can be defined as a service provided by a IVR Service provider using which one can make outgoing calls to large telephone numbers and play a recorded voice as soon as the called party picks up the call. [...]

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On Premise Interactive Voice Response System

by Uttam Pegu on December 19, 2009

What is “on premise IVRS (Interactive Voice Response System)”?
On premise IVR system can be defined as Interactive Voice response System (IVRS) which is installed in the premise of the company who is using IVRS for providing various services to its customers. On Premise IVR systems are also known as “Legacy IVRS” which are normally developed [...]

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IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011

by Uttam Pegu on June 10, 2009

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.
According to [...]

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