Recently I have traveled North and Eastern part India and met many people who are either using IVR systems or are dealing with call centres. While interacting with them, one thing I realised that, people are now warming up to the concept of hosted IVR in India. Most interesting part is, even bigger companies are [...]
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Recently, I have come across many IVRs which asks multiple choice questions and press a key to answer the correct options. For every correct answer, the caller gets a point and these points are accumulated. If I remember correctly, this kind of quiz on IVR has been popular in voice portal services in India where [...]
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Among the many applications available with IVR Hosting providers, which could be leveraged by any start-up companies or smaller companies, Virtual Receptionist is one of the most useful whose benefit is measurable and very evident. While many traditional PBX systems too offer facility of virtual receptionist, concept of virtual receptionist is nothing new in telecom [...]
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Now a days, very often one gets to hear the term ‘Cloud Telephony’, but what exactly is this ‘Cloud Telephony’ and why is it relevant or important in the field of IVR ? (Technrati Claim code : 3QZAD2BS96BE) In IVR, point of view, in a single sentence, Hosted IVR or IVR Hosting service where user [...]
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What is Phone verification ? Phone verification can be called verification of a phone number entered in a form ( both online form or offline paper form ) either it is a valid phone number or not. Here, validity of the phone number does not mean only about the numbers entered numeric, length of digits [...]
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With evolution of social media like Twitter and Facebook Fan page, it has become easy for celebrities in various fields to connect with their fans. While some fields, connecting with fans may not be important or necessary, but celebrities in the fields like Cinema, Music,TV serials, literature, connecting with fans is an important PR exercise [...]
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Donjin’s Keygoe series of multimedia switches are communication platform which can handle almost all types of voice, video applications in any size. While the entry level KeyGoe Series product Keygoe1000 starts with 1 channel and can be increased to 240 channels, and high end KeyGoe Series like KeyGoe 3000 has up to 127 E1 lines. [...]
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Almost everyone is aware of IVR ( Interactive Voice response System) being used to listen information over phone as well as lodging complaints about utilities. Recently, NTS (IVR Service provider in India) has implemented an interesting hosted IVR solution for Find My Info International, where vital information about a person running into an medical emergency [...]
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