Posts tagged as:

Email

Will voice mail go Email Way ?

by Uttam Pegu on November 5, 2009

Email has revolutonised the way people communicate, exchange messages and information. Even after many innovative applications like SMS, web-based innovations like Twitter, Social Networking Sites like Facebook, Orkut, Myspace, email was holding its forte, exchange of mails.
Likewise as I wrote enhancements, innovations about voice mail systems if implemented using CTI board and smart IVR [...]

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Extending IVR Software to UMS

by Uttam Pegu on March 28, 2009

What is UMS ( Unified Messaging System) ?
In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, Fax [...]

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