Posts tagged as:

Email

IVR for Ticket Booking

by Uttam Pegu on August 3, 2010

Recently, I tried to book air line ticket using IVR from one of the leading private air line operators in India. The ticket booking process was not on IVR, only the payment part using credit card was on IVR actually. The process went like this: 1. I called up the IVR number. It gave me [...]

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Will voice mail go Email Way ?

by Uttam Pegu on November 5, 2009

Email has revolutonised the way people communicate, exchange messages and information. Even after many innovative applications like SMS, web-based innovations like Twitter, Social Networking Sites like Facebook, Orkut, Myspace, email was holding its forte, exchange of mails. Likewise as I wrote enhancements, innovations about voice mail systems if implemented using CTI board and smart IVR [...]

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Extending IVR Software to UMS

by Uttam Pegu on March 28, 2009

What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]

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