IVR, IVRS, IVR Software, CTI Cards, IVR Applications
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Donjin DN300 is equivalent of Dialogic D300-JCT board. It has one E1 connection ( RJ48 ) and 30 voice resources. Recently, I had an opportunity to test a DN300 board with our EPABX of Coral make DX2000. We used our Predictive Auto Dialer Application, written for Dialogic Digital CTI boards.
Before going into the test [...]
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Without doubt, interactive voice response (IVR) has become the ubiquitous technology in telecommunications applications. IVR solutions have a myriad of uses that are mostly taken for granted, however, the essence of an IVR system is its ability to offer ’self-service’ for the user, thus it can help to reduce cost and improve the customer experience.
Since [...]
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After more searches and after getting comments about more CTI Companies,
[With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.]
Here is another company [...]
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The most essential requirement of an IVRS is that it has to work 24 hours a day, 364 days a year! It is not an application like your MS Word or Outlook Express that you run them when you need! Also IVRS does not have any User Interface. The reason for not having User Interface [...]
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