One of the most irritating aspect of IVR ( Interactive Voice Response) System is having to listen to the complete prompt before making a choice. While this is essential for first time dialer to the IVR system, it is really irritating and time consuming for regular callers who already know the options. So, many IVR [...]
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Few days ago, I had posted about using IVR ( Interactive Voice Response) System in mission critical operation in underground mining operation. Continuing int he same line, there is another interesting IVR application which is useful in our day to day life and can prove to be life saving at times! That is IVR based [...]
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Recently, I have started getting mails about asking open source IVR as well as its availability for free, download-able from internet! Most of the people who have asked me about “‘Open Source IVR” have heard about Asterisk. Before going into the details about Asterisk, being open source IVR, I would like to clarify few things [...]
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Recently, I have been able to test VBVoice 5.6.2 using Dialogic D300 springware board as well as HMP 3.0. Mr. Sean from Pronexus has been kind enough to configure and give us a presentation to quick start developing voice application. VBVoice is one of the most powerful IVR toolkit which is available in Microsoft .NET [...]
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There are few parameters or features of IVR which are important and are common to almost any type of IVR application. These parameters play very important role in making the voice application more user friendly. These parameters are used at many stages in IVR software or in any call flow. I hope, knowing these would [...]
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It may not be easy to define a successful IVR ( Interactive voice response) System. In single line, one IVR system could be termed successful when it has lowest abandon rate by both genuine new and old callers. When an IVR system is designed to perform some specific task for a caller, if the caller [...]
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What is Speaker Verification Speaker verification, also known as speaker recognition, can be defined as process of authenticating ones claimed identity by comparing their voice and previously recorded or computed speech characteristics (voiceprint, which is as unique as finger print ). While speech recognition is widely used in IVR, speaker verification or recognition is different [...]
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