IVR, IVRS, IVR Software, CTI Cards, IVR Applications
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I keep getting mails by various people about detecting caller id using D4PCI and Dialogic API. I remember I too had to try hard once and finally contacted Dialogic support for getting ideas how caller ID could be detected using D4/PCI analog CTI board from Dialogic. I think the same procedure should work for Donjin [...]
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What is “on premise IVRS (Interactive Voice Response System)”?
On premise IVR system can be defined as Interactive Voice response System (IVRS) which is installed in the premise of the company who is using IVRS for providing various services to its customers. On Premise IVR systems are also known as “Legacy IVRS” which are normally developed [...]
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There are many disadvantages of using analog CTI ( Computer Telephony Integration) cards. Apart from that, digital CTI boards offer many advantages over analog CTI boards and I would like to list three main reasons why one should upgrade to digital CTI boards from analog ones.
Even in India, E1 connectivity or PRI lines are [...]
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I had visited India Telecom 2009 exhibition held from 3rd December 2009 to 5th December 2009 at Pragati Maidan, New Delhi, India. Though it was mainly an exhibition about Indian Telecom Industry, but I found many companies from IVR industries present there. I thought I would update about them.
These are the companies I found :-
1. [...]
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Donjin DN300 is equivalent of Dialogic D300-JCT board. It has one E1 connection ( RJ48 ) and 30 voice resources. Recently, I had an opportunity to test a DN300 board with our EPABX of Coral make DX2000. We used our Predictive Auto Dialer Application, written for Dialogic Digital CTI boards.
Before going into the test [...]
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An interesting IVRS Application for Voice Portal is Voice Chat Application! It can be a real revenue spinner for a voice portal if it is properly moderated, if it has feature like outbound call, background music etc.!
This chat application has two modes:
1. One To One chat
Here two users chat one through voice portal. The connection [...]
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I think, analog CTI boards most problematic to configure other than simple incoming or inbound IVR Software. They are dependent on switch or PBX connected to them for many basic IVR functions, call operations. I am trying to list here the problems I had been facing while using analog CTI boards:-
1. Disconnect
2. Dial Tone
3. Dial [...]
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I have been thinking to prepare a list of RAD(Rapid Application Development) tools for developing IVR software or voice applications for long time. I have found 8 RAD tools ( including one free tool) for developing IVR Application so far and I think there may be more as I am quite sure, many IVR RAD [...]
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