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3 reasons to upgrade from analog to digital CTI boards

by Uttam Pegu on December 9, 2009

There are many disadvantages of using analog CTI ( Computer Telephony Integration) cards. Apart from that, digital CTI boards offer many advantages over analog CTI boards and I would like to list three main reasons why one should upgrade to digital CTI boards from analog ones.
Even in India, E1 connectivity or PRI lines are [...]

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CRBT for Advertisement

by Uttam Pegu on July 22, 2009

CRBT (Caller Ring Back Tone) is a very popular IVR application used in Telecom Industry. It is known as “Hello Tunes”, “Caller Tunes” in India. CRBT is a fairly simple IVR system which has a smart call routing and a IVR application which plays one audio file, a music as per choice by the CRBT [...]

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IVRS for Making Money

by Uttam Pegu on April 22, 2009

As I wrote once about making money with IVR Software, I have finally decided to write what IVR applications can be used to generate monthly revenue. Till recently, IVR Application or IVR Software was thought to be used only for increase in efficiency, reduce cost, automatic complaint management etc. Not any more! There are now [...]

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How To Choose CTI Board for Voice Portal

by Uttam Pegu on March 30, 2009

High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article .
So, how to choose a [...]

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STEPS FOR DEPLOYING IVRS

by Uttam Pegu on February 19, 2009

I keep getting requirement from many customers to deploy IVR in 2 days time after they have bought the CTI card.
Is it possible to deploy IVR in 2 days ? According to me, Impossible unless you have the following assets in place:
1. Voice Artist both male and female and for at least three language if [...]

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