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Disconnect Tone

How to detect DISCONNECT or Call End using Analog CTI Boards

by Uttam Pegu on February 21, 2010

One of the major problem faced by any IVR developer using analog CTI board is “Detecting Disconnect” after call is hung up by IVR caller. With different disconnect tones used by different PBX manufacturer does not help either. Detecting Call End or Disconnect is very easy while using digital CTI board with digital interfacing like [...]

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Dialogic D4/PCI CTI Board

by Uttam Pegu on March 18, 2009

Arguably, Dialogic D4/PCI analog card must be the most widely used CTI card in the world! Also, most probably again, all 4 Generation Visual Tools for developing IVR Application supports this Dialogic D4/PCI CTI Card. This card is easy to install, very feature rich, and has many advanced call processing feature. The most problematic part [...]

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