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3 reasons to upgrade from analog to digital CTI boards

by Uttam Pegu on December 9, 2009

There are many disadvantages of using analog CTI ( Computer Telephony Integration) cards. Apart from that, digital CTI boards offer many advantages over analog CTI boards and I would like to list three main reasons why one should upgrade to digital CTI boards from analog ones.
Even in India, E1 connectivity or PRI lines are [...]

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Donjin DN300 Digital Voice Board

by Uttam Pegu on October 16, 2009

Donjin DN300 is equivalent of Dialogic D300-JCT board. It has one E1 connection ( RJ48 ) and 30 voice resources. Recently, I had an opportunity to test a DN300 board with our EPABX of Coral make DX2000. We used our Predictive Auto Dialer Application, written for Dialogic Digital CTI boards.
Before going into the test [...]

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Problems in Analog CTI boards

by Uttam Pegu on July 15, 2009

I think, analog CTI boards most problematic to configure other than simple incoming or inbound IVR Software. They are dependent on switch or PBX connected to them for many basic IVR functions, call operations. I am trying to list here the problems I had been facing while using analog CTI boards:-
1. Disconnect
2. Dial Tone
3. Dial [...]

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