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Comparing IVR Industry to Fashion Industry!

by Uttam Pegu on August 3, 2011

Yes, you have seen the title of this post right!, No typo mistake or any other mistake! I was wondering if IVR industry can be compared with any other industry and for some reason fashion industry came to my mind, pretty quickly before any other industry! Here are few reasons why I felt IVR industry [...]

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My experience with Sangoma A101-E1 board and FreeSWITCH

by Uttam Pegu on April 21, 2011

Recently, I had a chance to work on Sangoma Board and FreeSWITCH ( an open source Telephony platform) which can also work as Interactive Voice Response system. The main challenge was to install the FreeSWITCH on Windows and get Sangoma board ( Model A101) work. Since I was new to Sangoma board low cost boards, [...]

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IVR Menu System

by Uttam Pegu on February 2, 2010

Like any other computer software, IVR too work inputs of responses provided by the user. Though, a computer application software has widely used input devices like keyboard, mouse, voice, even hand movement, IVR applications have limited, only two types of inputs or responses. One is telephone keypad which has 12 keys and automatic speech recognition! [...]

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