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Key Press through during prompt announcement in IVR

by Uttam Pegu on May 16, 2011

One of the most irritating aspect of IVR ( Interactive Voice Response) System is having to listen to the complete prompt before making a choice. While this is essential for first time dialer to the IVR system, it is really irritating and time consuming for regular callers who already know the options. So, many IVR [...]

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Using IVRS in Complaint Management System

by Uttam Pegu on March 20, 2009

One of the best usage of IVRS is Complaint Management. Using IVRS in complaint management is a real value addition in customer care operation. Any organization which has reasonably large number of customers should go for IVRS. Here is how one can use IVRS in complaint management:- 1. Caller call up complaint number of the [...]

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