One of the major advantages of CTI Applications is availability of huge computation power of computer along with telecom functions. Many telephone systems like PBX or answering machines can also have some computational power using which some call routing or other smart features can be implemented. But they can not perform highly complicated logical decision [...]
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miSystem is an IVR Toolkit developed by Mokalmat is an LLC (Limited Liablity Company) from Cairo, Egypt. We have seen many Graphical IVR Toolkit for Dialogic CTI hardware, but miSystem is the first IVR toolkit I have come across which is built around Synway, a low cost CTI hardware. Recently, I have been able to [...]
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Microsoft Corporation, the veteran company, leader ( almost monopoly) in PC operating system has bought Skype, the voice call provider on internet ( peer to peer Skype account as well as any telephone to Skype account and vice versa ). This acquisition by Microsoft is the biggest in terms of value ( US$8.5 billion in [...]
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IVR Hosting is growing world-wide and many people are increasingly opting for Hosted IVR solutions. Though hosted IVR Solution may not be able to replace On-Preimse IVR solutions in some cases, but here are top five reasons why one should opt for IVR hosting :- 1. Future Proof With increasing number of CTI vendors as [...]
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While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]
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CCXML (Call Control eXtensible Markup Language) is telephone call flow language in line with VoiceXML which provides telephony control to the voice application written in VoiceXML. CCXML is completely separate from VoiceXML and work independently from VoiceXML, though they can work together. CCXML can be thought as an interface between telephony API and voice user [...]
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VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]
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Dialogic, the name that goes almost synonymous with IVR, has announced availability of the DiaStar™ Server, Release 2.0, as per their press release, Parsippany, NJ , USA. Project DiaStar is open source project sponsored by Dialogic Corporation that gives access to Dialogic’s enhanced media and signaling functionality using Woomera protocol. The new release has features [...]
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