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While outbound IVR systems are being widely used now a days for many promotional activities, but outbound IVR potential as smart predictive dialer is still to be tapped. While many acknowledge that, outbound IVR has many advantages over predictive dialer, call centers still deploy predictive dialer for making outbound calls and then transferring the calls [...]
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CCXML (Call Control eXtensible Markup Language) is telephone call flow language in line with VoiceXML which provides telephony control to the voice application written in VoiceXML. CCXML is completely separate from VoiceXML and work independently from VoiceXML, though they can work together. CCXML can be thought as an interface between telephony API and voice user [...]
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VXML(Voice XML) is widely used by IVR users who prefer to host their voice applications with hosted IVR provider. Mostly, companies or organizations who want to have their complete control on the voice application and do not want to invest in CTI hardware and infrastructure of running a data center along with telephone lines. In [...]
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Dialogic, the name that goes almost synonymous with IVR, has announced availability of the DiaStar™ Server, Release 2.0, as per their press release, Parsippany, NJ , USA. Project DiaStar is open source project sponsored by Dialogic Corporation that gives access to Dialogic’s enhanced media and signaling functionality using Woomera protocol. The new release has features [...]
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What is VXML ? VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF [...]
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Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS integrator [...]
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Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was : Which CTI card you use for your [...]
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I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]
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