IVR, IVRS, IVR Software, CTI Cards, IVR Applications
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Dialogic, the name that goes almost synonymous with IVR, has announced availability of the DiaStar™ Server, Release 2.0, as per their press release, Parsippany, NJ , USA.
Project DiaStar is open source project sponsored by Dialogic Corporation that gives access to Dialogic’s enhanced media and signaling functionality using Woomera protocol. The new release has features [...]
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What is VXML ?
VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF digits, [...]
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Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS [...]
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Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was :
Which CTI card [...]
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I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]
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I think, analog CTI boards most problematic to configure other than simple incoming or inbound IVR Software. They are dependent on switch or PBX connected to them for many basic IVR functions, call operations. I am trying to list here the problems I had been facing while using analog CTI boards:-
1. Disconnect
2. Dial Tone
3. Dial [...]
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Donjin has range of CTI products starting with 8 port analog cards to 8 E1, 240Port high density Voice boards.
They support Windows OS and as per their website and they support APIs of Dialogic 5.11 System Release fro DMV1200 boards! That seems to be an useful feature as many [...]
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High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article .
So, how to choose a [...]
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