One of the often-mentioned advantages of IVR Toolkit like VBVoice, Velocity etc. are its quick implementation of IVR system. To be more precise, implement the IVR call flow quickly with minimum requirement of coding! While this is quite true that IVR Toolkit removes the requirement of coding the mundane subroutines interfacing the CTI boards, but [...]
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Yes, you have seen the title of this post right!, No typo mistake or any other mistake! I was wondering if IVR industry can be compared with any other industry and for some reason fashion industry came to my mind, pretty quickly before any other industry! Here are few reasons why I felt IVR industry [...]
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There are many disadvantages of using analog CTI ( Computer Telephony Integration) cards. Apart from that, digital CTI boards offer many advantages over analog CTI boards and I would like to list three main reasons why one should upgrade to digital CTI boards from analog ones. Even in India, E1 connectivity or PRI lines are [...]
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I had visited India Telecom 2009 exhibition held from 3rd December 2009 to 5th December 2009 at Pragati Maidan, New Delhi, India. Though it was mainly an exhibition about Indian Telecom Industry, but I found many companies from IVR industries present there. I thought I would update about them. These are the companies I found [...]
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There has been lot of talk about video IVR or IVVR ( Interactive Voice and Video response System) recently. Dialogic also has announced recently of their availability of Beta DiaStar™ Server, Version 1.1, “Allowing developers to create video applications for fixed and mobile phones. this brings into variety of existing video features into open source [...]
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