I think, analog CTI boards most problematic to configure other than simple incoming or inbound IVR Software. They are dependent on switch or PBX connected to them for many basic IVR functions, call operations. I am trying to list here the problems I had been facing while using analog CTI boards:- 1. Disconnect 2. Dial [...]
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There are many jargon used in IVRS World! When two IVR professionals discuss IVR Application or IVR Integration with EPABX or switches, most probably, many people as well as beginners in IVRS field might just be totally clueless what they might be blabbering! So I am compiling jargon related to IVRS (Interactive Voice response System). [...]
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Dialogic needs no introduction, so the Dialogic D4 PCI board. Synway and Digium too have D4 PCI equivalent Voice Boards. While both Digium and Dialogic boards uses PCI slots, Synway 4 Port Board uses a USB port like modem. I have been thinking about comparing these three boards using few common parameters. 1. Ease of [...]
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High-End digital CTI boards for a voice portal is not cheap! In fact some of them cost as much as a Honda Civic car in India. So, choosing a right CTI Board for your Voice Portal may not be easy, that is until you read this article . So, how to choose a CTI Board [...]
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What is UMS ( Unified Messaging System) ? In one sentence, UMS can be defined as a system that provides phone subscribers with the ability to access, read and reply all their messages in whatever form from any terminal (whether telephony-based, Internet-based or both) that may be available. Message types are normally, Email, Voice Mail, [...]
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Synway Information Engineering Co., Ltd. has opened its office in New Delhi, India on March 11, 2009. As per Mr. Luke Lu from Synway, all technical support to its clients would be now available locally. In recent times, Synway has been quite aggressive in pushing its products in India. Their products are very competitively priced [...]
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There are few basic difference between outbound and inbound IVR Application. Normal IVR Application deals with inbound calls and call transferring. But an outbound IVR performs the few more tasks than an Inbound IVRS! And this is purely call handling point of View. Though inbound application may have to do more computation as it has [...]
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