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Dialogic D/300 CTI board

by Uttam Pegu on March 15, 2010

Dialogic D/300 JCT-E1 is the entry level board for anyone who needs digital network interface with PSTN network as well as voice resources in the single board. I feel, D/300 board is most used entry level CTI board for many high end, feature rich IVR applications like unified messaging system, Fax Server, Caller Ringback Tone, [...]

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Hosted IVR

by Uttam Pegu on February 8, 2010

IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service. How it evolved Like any other computer software, IVR has evolved [...]

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About VXML/Voice XML and VoicePHP

by Uttam Pegu on January 4, 2010

What is VXML ? VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF [...]

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Implementing simple Voice Mail System using analog CTI board

by Uttam Pegu on November 2, 2009

Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID. In a traditional voice mail system as I explained in [...]

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Integrating CTI board with Telecom switch or EPABX

by Uttam Pegu on October 12, 2009

Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS integrator [...]

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IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ? A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything on IVR infrastructure [...]

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CTI Board usage pattern by IVRSWORLD.COM visitors

by Uttam Pegu on September 5, 2009

Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was : Which CTI card you use for your [...]

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One year of ivrsworld.com!

by Uttam Pegu on August 25, 2009

On 23rd August, 2009 www.ivrsworld.com has completed one year! It is good feeling that it has finally completed its second year. As I have been crisscrossing India whole month of August, I could not add many article as per my plan. But in this year, I plan to do the following:- 1. Create an E-Book [...]

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