Posts tagged as:

cti board

Hosted IVR

by Uttam Pegu on February 8, 2010

IVR (Interactive Voice Response) System is solution that perform specific tasks related to presenting, sharing gathering information of a company with its customers or any one over phone. With fast development of internet, IVR systems too have moved from on-premise system to hosted service.

How it evolved
Like any other computer software, IVR has [...]

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About VXML/Voice XML and VoicePHP

by Uttam Pegu on January 4, 2010

What is VXML ?
VXML, also known as Voice XML is W3C(World Wide Consortium) standard for specifying voice interaction between human and a computer. So, it essentially is a ‘tool’ or high level level language for scripting an IVR ( Interactive Voice response) application. It can take input from human in the from of DTMF digits, [...]

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Implementing traditional voice mail using analog CTI boards is quite tricky. If the switch of EPABX does not support certain features, than it is almost impossible to implement traditional voice mail system with traditional operation. The major issue is finding out information of caller ID.
In a traditional voice mail system as I explained in [...]

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Integrating CTI board with Telecom switch or EPABX

by Uttam Pegu on October 12, 2009

Most probably, the most dreaded and time consuming part of deployment of IVR system is the integration of CTI board with the telecom switch or EPABX. And if EPABX or switch is of lower end or from smaller EPABX manufacturer ( there are few in India), it may become really a nightmare for IVRS [...]

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IVR Outsourcing

by Uttam Pegu on September 21, 2009

What is IVR Outsourcing ?
A company may outsource IVR operation to IVR supplier or Hosted IVR Service providers. IVR Outsourcing means rent a IVR number where a company’s customer or caller may call and obtain company’s information, resources, avail service, complaints etc. The outsourcing company does not need to invest anything [...]

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CTI Board usage pattern by IVRSWORLD.COM visitors

by Uttam Pegu on September 5, 2009

Almost one year back on 28th August 2008, I started a poll in this site to try to know how many people use Dialogic CTI boards as well as other CTI boards. I have concluded the poll today, 5th September 2009. The question of the poll was :
Which CTI card [...]

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One year of ivrsworld.com!

by Uttam Pegu on August 25, 2009

On 23rd August, 2009 www.ivrsworld.com has completed one year!
It is good feeling that it has finally completed its second year. As I have been crisscrossing India whole month of August, I could not add many article as per my plan. But in this year, I plan to do the following:-
1. Create an E-Book [...]

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Problems in Analog CTI boards

by Uttam Pegu on July 15, 2009

I think, analog CTI boards most problematic to configure other than simple incoming or inbound IVR Software. They are dependent on switch or PBX connected to them for many basic IVR functions, call operations. I am trying to list here the problems I had been facing while using analog CTI boards:-
1. Disconnect
2. Dial Tone
3. Dial [...]

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