by Uttam Pegu on October 21, 2009
Recently, there has been news about growth of outbound IVR systems everywhere in the world. I have also experienced people preferring outbound IVR over inbound IVR. Outbound IVR systems are being preferred in those kind of application where some customer authentication or verification like credit card authorisaton, phone banking, voice alerts are required or in [...]
by Uttam Pegu on July 18, 2009
I had posted a report few weeks back about IVR market growing to $2.7 billion by 2011 provided by DMG Consulting LLC, and today I had come across another press release while Googling, which says IVR market will grow to $514million from present estimate of $431million this year, as per T3i Group LLC, which “provides [...]
by Uttam Pegu on June 24, 2009
I came across an interesting IVRS ( Interactive Voice Response System ) application on net while browsing Google search results. eGain, the leading provider of multichannel customer service and knowledge management software, headquartered in California, USA, has recently added “Intelligent Voice Self-Service Solution to Its Multichannel Customer Interaction Hub Suite”!
That must be a [...]
by Uttam Pegu on June 10, 2009
The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends.
According to [...]
by Uttam Pegu on March 16, 2009
News about IVR Industry :-
PHOENIX – March 5, 2009 – Syntellect, Inc., a leading provider of contact center management solutions, announced today the release of Syntellect Communications Portal Version 7.2. The Communications Portal is the first of the combined technology efforts resulting from the acquisition of Envox Worldwide in October of last year. A descendant [...]
by Uttam Pegu on March 12, 2009
Disclaimer
Here are few disclaimer of the blog:-
I will write about my experiences, information acquired during my working with various CTI hardware, like Dialogic, Synway, TelcoBridge, AudioCodes etc. as well as various IVR Application Development Tools like VB Voice, ExtendIVR and others. I may also write about Call Center, Contact Center, Telecom Switches, Telecom Companies, EPABX, [...]
by Uttam Pegu on October 2, 2008
With the price hike in Dialogic, many of my clients have been asking me about alternatives. I have also started searching for some alternatives of Dialogic. I will be building a list and comparative article on them. Kindly send me any company.
Here is one company I am looking at presently
AudioCodes Ltd. : AudioCodes Ltd. [...]